What are the responsibilities and job description for the Communications Rep position at CommonSpirit Health?
CHI Health strives to care for you the way you care for your patients.
We understand you have personal responsibilities outside of your profession and also care about your well-being.
With you in mind, we offer the following benefits to support your work/life balance:
- Health/Dental/Vision Insurance
- Direct Primary Plan (No copay, no deductible, and access to CHI Health provider 24/7)
- Premium Access to our Family Care Program supporting your needs for childcare, pet care, and/or adult dependent care
- Voluntary Protection: Group Accident, Critical Illness, and Identity Theft
- Employee Assistance Program (EAP) for you and your family
- Paid Time Off (PTO)
- Tuition Assistance for career growth and development
- Matching 401(k) and 457(b) Retirement Programs
- Adoption Assistance
- Wellness Programs
- Flexible spending accounts
CHI Health St. Elizabeth founded by the Sisters of St. Francis of Perpetual Adoration in 1889 is a full-service 260-bed nonprofit regional medical center in Lincoln Neb. St. Elizabeth specializes in the treatment areas of newborn and pediatric care women’s health burn and wound cardiology oncology emergency medicine orthopedics and neuroscience.
Responsibilities
Essential Job Functions:
- Answers and routes external and internal telephone calls.
- Takes messages as necessary and forwards them to appropriate individuals.
- Responds to emergency telephone calls according to established procedures.
- Utilizes the overhead paging system as needed to contact staff and relay information to building occupants.
- Announces emergency and informational “codes” according to policies and procedures.
- Coordinates conference calls for physicians, administration, and other staff.
- Greet and directs patients and family members
- Maintains strict confidentiality of patient and families
- Communicates with patients, families and team members in a manner which promotes dignity and respect.
Qualifications
Position Qualifications
Education:
- High school graduate or equivalent preferred.
- Prior multi-line phone system and customer service experience is preferred.
Experience/Pre-Requisites:
- Knowledge of multi-line phone systems.
- Knowledge of general office practices and procedures.
- Knowledge and experience with the use of computer applications including, but not limited to, Microsoft Office Suite products.
- Skill in effectively communicating both verbally and with written communications.
- Ability to establish and maintain effective working relationships with physicians, patients, co-workers and the public.
- Ability to work independently, with little or no supervision.
- Ability to handle stressful situations.
Physical Demands and Environmental Conditions:
- Sitting for extensive periods of time.
- Physical dexterity involved in operation of phone, keyboard, and mouse.
- Occasionally lifts up to 35 pounds.
