What are the responsibilities and job description for the Customer Service Desk position at Chicago Athletic Clubs of Chicago?
Job Details
Description
Chicago Athletic Clubs is where Chicago works out. We know that it is a special type of person and personality that loves Chicago. Strong, resilient, determined, fun. We take pride in our city and being a part of it. Our staff and our members represent the full spectrum of the diversity of Chicago. Each individual club has it's own personality reflective of the members that make it up, so it really becomes a genuine home away from home. And on top of all of that, we are a state of the art health club with full amenities and your well being as our top priority.
The Customer Service Department is the hub of all communication for the Chicago Athletic Clubs. Through exemplary customer service, extensive club and programming knowledge, and consistent and timely communication , we strive to be the first choice in health clubs for guests, members and team members alike.
Job Responsibilities
- Establishing a warm welcoming environment in person and on the phone as the first step in the joining process for new members.
- Strive to make each member's visit the best part of their day by greeting all members entering and exiting the club in addition to being attentive and helpful.
- Staying up to date on all club programming and guidelines.
- Being a liaison between members and departments such as Membership, Personal Training, and Group Fitness (to name a few.)
- Manage the flow of all members and guest entering the club.
- Proactive in enforcing club guidelines in a polite and approachable manner.
- Update member account information recorded in the appropriate software.
- Able to think on your feet and be flexible with different types of personalities or situations.
Job Requirements
- Quick learner with the ability to adapt to new programs and events in the club.
- Ability to jump between computer related tasks and people centered interactions.
- High School Diploma or GED required.
- Some college or college degree or two year degree preferred.
- Must be able to lift 15 pounds and stand for extended periods of time.
Benefits
- Flexible work schedule
- Free All Access Membership to Chicago Athletic Clubs for you and discounted membership for a friend of choice.
- Employee discounts on services and products.
- AFLAC supplemental insurance.
Salary : $14 - $16
