What are the responsibilities and job description for the Customer Success Specialist position at UPLIFT Desk?
Work better. Live healthier.
Customer service is at the heart of all company decisions.
We put our customers service first. Our team of friendly and knowledgeable experts is here to help through every step of the process, whether you're getting your first standing desk or outfitting an entire ergonomic office space. We're always just a call or click away.
We are committed to designing, manufacturing, and shipping the highest quality ergonomic office furniture. Every UPLIFT Desk product is built to last and offer the latest office furniture innovations. Each is designed by a world-class team of a dozen engineers that includes our founder and CEO Jon Paulsen, a Certified Professional Ergonomist (CPE) and mechanical engineer himself.
Over a million customers have chosen UPLIFT Desk for innovative product designs, direct to consumer pricing, same day shipping, free accessories with every desk, free 30 day returns (including free return shipping), and 15 year warranty. Businesses love the free professional space planning services. And we love helping you work better and live healthier.
Job Description
At UPLIFT Desk, we’re not just building ergonomic workstations—we’re shaping how people work and live. As the ecommerce industry leader in height-adjustable desks, we’ve grown by delivering innovative, customer-focused solutions that promote health, productivity, and well-being. Our success is rooted in our core values : Customer Obsession, Innovation, Accountability, and Results Oriented.
As a Showroom Sales Specialist in our Chicago Showroom, you’ll be the go-to resource for customers, guiding them through the furniture selection process and ensuring a seamless experience from start to finish. We are looking for candidates with experience in sales and experience handling customer interactions in a customer facing role. At UPLIFT Desk, your focus will be on providing the best customer experience possible by resolving customer concerns in our showroom or via phone, chat, and email. On our showroom floor, you'll be responsible for guiding customers through purchases and providing educated product recommendations based on their needs. You will play a critical role in ensuring a seamless and satisfactory customer experience with Uplift. If your passion is solving problems with an upbeat attitude and going the extra mile to make customers feel valued, UPLIFT Desk is the place for you!
Required Qualifications
- 2 years of relevant experience in a customer facing role including customer service and sales
- Learn quickly and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one
- Strong work ethic with a high level of empathy, motivation, and enthusiasm to continually improve
- Communicate, both verbally and written, in a friendly, professional, and empathetic manner
- Can multi-task quickly and efficiently, prioritize responsibilities and thrive in a dynamic setting
Preferred Qualifications
What You’ll Do
Benefits
Position Details
About UPLIFT Desk
As a fast growing, mid-sized Direct To Consumer (DTC) brand company, it’s our mission to deliver sincere, world-class customer service. We provide optimally designed, quality office solutions to customers. We focus on happier & healthier customers and employees!
UPLIFT Desk has revolutionized the way people shop for office furniture. It all starts with our award winning UPLIFT Standing Desk, made even better when accessorized with our entire UPLIFT office furniture line. Our product line includes most furniture an office could need. We design office products that optimize customers’ comfort, health, and productivity. Our Product Development team focuses on designing the highest quality ergonomic office furniture. Then our Content team's ecommerce website offers customers the ability to configure products specifically to their needs. Our amazing Order Processing and Warehouse teams make sure we have inventory and ship orders the same day. Customers receive award winning support from our Sales and Customer Service and Warranty teams. We offer the best 15 year warranty in the business! Our Interior Design and Contract Sales teams specialize in large office furniture layouts for commercial buildings that serve most Fortune 500 companies.
Award winning UPLIFT Desk is loved globally!
We value our environment :
Equal Opportunity Employer (EEO)
UPLIFT Desk believes in building an organization whose staff reflects the true diversity of our community. We hire, promote, and reward employees based on results and professional performance. UPLIFT Desk provides equal employment opportunities to all employees and applicants without regard to religion, sex, age, sexual orientation, gender identity, race, creed, color, national origin, alienage or citizenship status, marital status, partnership status, ancestry, disability, or veteran status.
To all recruitment agencies : We do not accept agency resumes. UPLIFT Desk is not responsible for any fees related to unsolicited resumes.
Salary : $23
