HCV Program Compliance Manager

The HCV Program Compliance Manager is responsible for overseeing and coordinating the daily activities of the quality control File Reviewers. Primary responsibilities include monitoring staff performance, reviewing and preparing quality assurance reports, monitoring contract compliance of vendor staff and coordinating audit activities with contracted audit firms, HUD OIG and CHA OIG. The Manager will ensure portfolio compliance with 24 CFR 982, Section 8 of the U.S. Housing Act, and related Federal requirements. The Manager also handles special projects as necessary. This position reports to the HCV Director of Compliance and Operations.

DUTIES AND RESPONSIBILITIES

• Provides supervision to a team of Quality Control File Reviewers.
• Monitor performance requirements of staff to ensure an adequate level of reviews are conducted and are accurate. Provide assistance and correction where necessary.
• Maintain full understanding of HCV program requirements, CHA’s policies, procedures, goals and internally established measurement systems, including satisfactory vendor contract performance thresholds.
• Maintain a full understanding of CHA and vendor contract requirements.
• Work collaboratively with other HCV managers to ensure responsiveness to audits and to monitor timely delivery of audit packages.
• Monitor common fail items of file reviews and conduct regular meetings with vendors and staff to identify best practices for corrections and establish updated procedures when necessary.
• Recommend changes to HCV Procedure Guide.
• Conducts best practice, statutory and regulatory research to determine the parameters to which the CHA must adhere and structures program enforcement in accordance with rule changes to improve program performance.
• May be called on to act as subject matter expert in depositions, trials or investigations.
• Prepares recommendations and briefing materials for presentation to evaluation committee, Investment Committee, and Board of Commissioners.
• Collaborates with other divisions and departments and responds professionally to internal and external requests.
• Coordinates special projects as necessary in order to meet broader goals of CHA.

QUALIFICATIONS

This position requires a bachelor’s degree in public policy, public administration or a related field, or equivalent experience in the Housing Choice Voucher program. A minimum of four (4) to six (6) years’ work experience is required.

Other requirements include:

• Demonstrated knowledge and practical understanding of HUD policies, federal regulations, and community development.
• Experience in conducting audits and/or reviews.
• Excellent written/oral/interpersonal communications skills, computer and systems knowledge and ability to work with people from all socio-economic backgrounds.
• Must be self-directed, motivated and able to work independently on complex projects.
• Outstanding technical, analytical, and critical thinking skills are required.
• Highly organized with consistent attention to details.
• Capability to thrive in dedicated, challenging and deadline driven organization.
• High level of computer skills including Microsoft Word, Excel, and Power Point.

Proficiency with Yardi is preferred.

Candidates will be required to test their knowledge of the HCV program and to demonstrate an 85% or greater achievement on HCV Specialist Certification examination within 180 days.

ALL APPLICANTS MUST APPLY DIRECTLY TO THE COMPANY WEBPAGE AT: CAREERS.THECHA.ORG

Salary Range: $85,000 – 90,000

Grade: S8

FLSA: Exempt

Union: None