Banquet Captain

At Chicago Marriott Northwest, our people come first. We are dedicated to creating a supportive and inclusive work environment that values diversity, growth, development, and well-being. Our commitment to a People First culture is evident in our approach to employee development, benefits, and building meaningful relationships.

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off. You'll also enjoy unique perks such as employee engagement opportunities, onsite events, local discounts, and employee rates on hotel stays. Plus, we're committed to providing ongoing training and development opportunities to help you build the skills and knowledge needed to advance your career.

Whether you're just starting out in the hospitality industry or are a seasoned professional, Chicago Marriott Northwest offers a supportive and collaborative work environment that encourages growth and fosters success properties worldwide. Join our team and experience the benefits of working for a company that truly values its employees and is dedicated to creating exceptional guest experiences.

Our Location

Chicago Marriott Northwest, nestled in the northwest suburbs off I90 Toll Road and Route 59, just 30 minutes outside of Chicago. Our hotel is the perfect commute and work-home away from home base for suburban, urban and even farm country dwellers.

Our property boasts newly renovated, rooms and suites, opening soon Bar Louie restaurant, Starbucks, M Club for Elite Marriott Members, a banquet hall with plenty of flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Chicago Marriott Northwest can mean for you!

Our Company Overview

At Chicago Marriott Northwest, we prioritize our "People First" value, which forms the bedrock of our identity. We are a dynamic and dedicated team that values diversity, talent, and passion. Collaborating with mutual respect and unwavering commitment, we empower each member to create a positive impact. Our mission extends beyond monetary compensation; we strive to enrich the lives of our associates through exceptional experiences, comprehensive benefits, and avenues for personal and professional growth.

Banquet Captain - Key Responsibilities

As a Banquet Captain at our Chicago Marriott Northwest in Hoffman Estates, you will play a crucial role in creating a memorable first impression for our guests. Your engaging personality and exceptional customer service skills will contribute to our goal of providing guests with an unforgettable experience. Your key responsibilities will include:

Staff Management:

• Supervising and coordinating banquet staff, including servers, bartenders, and other support personnel.
• Ensuring staff are properly trained and following procedures.
• Creating and managing staff schedules.

Event Operations:

• Overseeing the setup and preparation of the banquet hall or area.
• Ensuring the venue is clean, organized, and ready for guests.
• Managing the flow of guests, including seating and serving.
• Monitoring and addressing any issues or problems that arise during the event.

Guest Service:

• Addressing guest inquiries and complaints in a professional and timely manner.
• Accommodating special requests and ensuring guest satisfaction.
• Ensuring proper sanitation and hygiene standards are maintained.

Coordination:

• Serving as a liaison between the event staff, kitchen staff, and event clients or coordinators.
• Communicating effectively with all parties involved to ensure a smooth and successful event.

Administrative Tasks:

• Completing necessary documentation and paperwork.
• Assisting with inventory management and ordering supplies.

Other duties:

• May be responsible for managing the availability of liquor and soft drinks.
• May be involved in event planning and coordination.

Banquet Captain Requirements:

• High school diploma or GED.
• Degree in hospitality or similar preferred.
• A minimum of 3 years experience as a banquet captain or similar.
• Excellent leadership abilities and the ability to manage many staff members.
• Great time management and multitasking abilities.
• Excellent written and verbal communication abilities.
• The ability to provide an excellent level of customer service, even in stressful situations.
• Physically fit with good stamina for physical tasks such as moving and lifting furniture and standing for long periods of time.
• Willingness to work long hours, irregular shifts, and on weekends and holidays.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Ability to Commute:

• Hoffman Estates, IL 60192 (Required)

Work Location: In person

Salary : $15 - $18