What are the responsibilities and job description for the Director of Ticketing position at Chicago Stars Football Club?
The Chicago Stars are Chicago’s ambassador to the global sport of football. Under new ownership, the Club is on the cusp of tremendous growth and expansion. The Club is laying the foundation for an audacious and ambitious vision that will transform the brand and the company in the coming years.
The Chicago Stars are committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore, we’d like to welcome all candidates to apply for opportunities within our Club.
Job Summary/General Description:
The Director of Ticketing will be responsible for delivering the organization's revenue targets for Ticket Sales across all major ticket products, including Seasons, Groups, and Single Game Tickets. The Director will be tasked with building the Ticketing Sales & Service function to support the club’s growth under new ownership. In addition to owning the P&L for the ticketing function, the Director will also be responsible for recruiting and managing the Ticket Sales staff to achieve revenue goals. This role will be accountable for achieving measurable financial results for their team through prospecting, proposal development, presenting, and closing deals. Compensation will consist of a base salary and an annual performance-based bonus.
Responsibilities:
- Own the Ticket Sales & Service department budget including revenue forecasting for all ticket products, pipeline management as well as staff compensation plan creation and expense management
- Recruit, develop, train, and manage Ticket sales & service staff
- Develop and maintain the Ticket Sales and Service department budget and expenses; revenue forecasting for all seating; pipeline management; compensation plan creation; sales and renewal incentives; and staff training
- Maintain and build professional book of business of high profile and premium clients.
- Collaborate with marketing leadership to define and execute sales campaigns geared toward new audiences
- Contribute to the go-market strategy formulation in collaboration with internal stakeholders, including the definition and tracking of key metrics and communicating results to leadership
- Identify and develop new product opportunities for unmet customer needs/wants and encourage continuous improvement of the existing product group(s) in terms of quality, performance, packaging, profitability, cost reduction, and pricing strategy
- Research and analyze new technology trends and developments inside and outside the sports industry that may materially improve the Stars' business operations
- Establish best-in-class processes and controls for standard operations including inventory management, contract creation, pricing, multi-year deals, payment terms, etc.
- Achieve or exceed ticket sales revenue and volume targets
- Create and manage lead generation strategy, including use of CRM, to support ticket sales revenue targets
- Performs other duties and projects as assigned by the President
Minimum Qualifications:
- Bachelor’s Degree in business, communications, sports management, or related field.
- 7 years of ticket sales management success with a professional sports team or entertainment venue.
- A proven record of strong prospecting, analytical, presentation, and communication skills.
- Experience managing sales inventory with ticketing platforms such as TDC, Paciolan, and TM .
- Handle multiple projects with strong time management and organizational skills.
- Demonstrate flexibility and creative problem-solving skills.
- Strong oral and written communication skills. This includes speaking clearly and persuasively in positive or negative situations, listening, possessing excellent group presentation skills, and being willing to participate in meetings actively.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and ability to learn all required business systems.
- Understands and provides superior customer service.
- Ability to work non-traditional hours in non-traditional settings. This includes all home games (or other work events) that fall on nights, weekends, and holidays.
- Professional “get it done” attitude and work ethic with strong interpersonal skills to facilitate interactions with colleagues across the organization.
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
