What are the responsibilities and job description for the Player Care Coordinator position at Chicago Stars Football Club?
Job Title & Overview:
The Chicago Stars FC Player Care Coordinator will work with the Player Care Department to manage and enhance players' experiences on and off the field, alleviating unnecessary pressures. This is a Full-Time position at SeatGeek Stadium. The ideal candidate will be proactive, detail-oriented, bilingual, collaborative, and dedicated to optimizing the player's experience.
This role fosters a positive team culture, ensures a supportive and respectful environment, and promotes player well-being, personal growth, and successful team integration. As a key liaison between players, coaching staff, and club management, the Player Care Coordinator is crucial in providing the necessary support to ensure players perform at their best while maintaining a fulfilling experience beyond the game.
Responsibilities:
The Chicago Stars FC Player Care Coordinator will work with the Player Care Department to manage and enhance players' experiences on and off the field, alleviating unnecessary pressures. This is a Full-Time position at SeatGeek Stadium. The ideal candidate will be proactive, detail-oriented, bilingual, collaborative, and dedicated to optimizing the player's experience.
This role fosters a positive team culture, ensures a supportive and respectful environment, and promotes player well-being, personal growth, and successful team integration. As a key liaison between players, coaching staff, and club management, the Player Care Coordinator is crucial in providing the necessary support to ensure players perform at their best while maintaining a fulfilling experience beyond the game.
Responsibilities:
- Act as a primary point of contact for players' non-soccer-related needs, including personal, social, and professional concerns.
- Serve as a communication channel between players and management, ensuring that players' concerns, feedback, and suggestions are communicated to the appropriate parties.
- Assist with the collection of player feedback to identify potential improvements.
- Coordinate with medical, mental health, and performance teams to ensure players have access to the care and support they need.
- Provide players with resources to help them manage the challenges of a professional soccer career, including relocation assistance, housing, family support, and language services (if applicable).
- Manage player CBA relocation expenses, including car shipments, gas reimbursements, housing, flights, etc.
- Coordinating domestic and international travel and accommodations for incoming players and their families as needed.
- Assist with the drop-off and pick-up of club-provided vehicles.
- Serve as a liaison between the club, players, and rental property managers.
- Manage player housing arrangements, key distributions, utilities payments, and maintenance requests.
- Providing new player transportation from airports, housing, and team-related appointments
- Assist international players with the US acclimation process, including establishing banking, obtaining social security numbers, mobile phone service, and immigration visas.
- Assist players with onboarding and integrating into the city and team culture and environment.
- Act as a liaison between the club's front office and the team to coordinate player appearance requests.
- Support PR and players in managing their media obligations.
- Assist as a liaison between players and team chaplain for game-day services and training coordination.
- Coordinate player achievement celebrations on home matches and organize gifts.
- Manage player and staff birthday celebrations.
- Oversee player suite and set up on match days.
- Provide operational support for team training and game day experience as needed.
Required Education or Experience:
- Bachelor's Degree from an accredited college or university is required.
- 2-3 years of experience in a player-focused role in professional sports, preferably within soccer or a related field.
Qualifications/Preferred Skills:
- Experience working with athletes or teams in a support, operations, or player welfare capacity preferred.
- Strong interpersonal and communication skills, building trust and maintaining positive relationships with players, coaches, and staff.
- Highly organized with strong time management skills and the ability to manage multiple tasks in a fast-paced environment.
- Ability to manage sensitive situations with confidentiality and professionalism.
- Understanding the unique demands and challenges professional athletes face, particularly soccer players.
- Familiarity with the operational aspects of professional soccer clubs
- Experience living abroad.
- Demonstrated ability to work inclusively with individuals from diverse cultural and religious backgrounds, providing tailored support to players from abroad and within the country.
- Bilingual essential
- Required to attend all home games and travel as needed.
- Flexibility to work early mornings, evenings, weekends, and holidays.
Compensation:
- $58,000 - $60,000
Benefits Include:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- 401(k) w/ Company Contribution
- Parental Leave
Final offers are contingent upon the successful completion of background checks.
We are an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
We are an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
