Operations Business Manager

PRIMARY RESPONSIBILITIES

• Supervises and directs day-to-day office functions related to data analysis, financial and operational performance, absenteeism, payroll, and manpower. Communicates results to various departments.
• Develops strategic goals and processes to bring positive changes to transit operations work flow and procedures.
• Uses reporting tools such as Crystal and / or Tableau to produce statistical data obtained from the schedule making process. Analyzes data and reports on findings. Makes recommendations to work flow and work process improvements.
• Manages the development, optimization, and maintenance of transportation scheduling protocols.
• Administers demand response scheduling systems.
• Develops applications which monitor service delivery with real time data produced by advanced intelligent transportation systems including those with GPS data.
• Oversees staff in the preparation of various routine administrative, budgetary, and personnel reports for use in making efficient manpower and staffing decisions.
• Assists management staff in the development of operational programs, policies and procedures. Directs implementation of department goals, objectives, policies, procedures, and work standards for the Transit Operations department. Evaluates effectiveness and provides recommendations that increase department efficiency.
• Conducts investigations and interviews for corrective action and prepares and responds to grievances and recommendations for discharge reports. Maintains personnel records pertaining to the Authority’s drug / alcohol policy and coordinates the notification of personnel who have been selected for random testing.
• Acts as liaison with various departments and internal management on personnel administration, absenteeism, payroll processes, accounts payable, performance management and budget.
• Hires, trains, develops, monitors, and evaluates staff. Reviews and recommends personnel actions for approval. Evaluates, monitors and audits the performance of staff for compliance with various Authority programs, policies and safety procedures.
• Performs related duties as assigned.

MANAGEMENT RESPONSIBILITIES

Reporting to this position are the following jobs :

Job Title

EDUCATION / EXPERIENCE REQUIREMENTS

PHYSICAL REQUIREMENTS

KNOWLEDGE, SKILLS, AND ABILITIES

WORKING CONDITIONS

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

Employees and / or union members will be given priority consideration in the hiring process, per the applicable labor contracts.

Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target.

Applicants, if hired,must comply with CTA's residency ordinance.

CTA IS AN EQUAL OPPORTUNITY EMPLOYER

No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact

arc@transitchicago.com

prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided.

During the hiring process, CTA's Human Resources department will contact candidates with next steps . Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness.

Please click link below to review the benefits offered at the CTA.

https : / / www.transitchicago.com / hrbenefits /