Operations Manager

"People want to work with a person, not for a company. Most (Operators) feel that this is more than just a job. They feel either a divine call or the satisfaction of a desire to make a difference in the world." – Truitt Cathy

Chick-fil-A was founded on the idea that people are the most important part of our business. Without our guests, we would have no one to serve, and without a great team, we would not be able to serve our guests. We are not just a chicken business but a people business. We want our team to impact our guests where they are, but we also want our team to be impacted by our leaders. When we search for leadership candidates, we are looking for people who can create a lasting impact on our team members and our guests. We are not just satisfied with the status quo but rather radically pushing each other and our team to be the best they can be both in the restaurant and in their lives. If this sounds like something you would love to be a part of, this is the place for you!

The Operations Manager is responsible for directing the restaurant's daily operations, ensuring compliance with company standards in all areas of operations, and ensuring the highest quality products and services are delivered to our guests. The Operations Manager also provides leadership and direction to 15-25 team members working each shift. Our Operations Managers are experts in all areas of our operation, including cashiering, expediting, drive-thru, dining room service, food safety, checking temps and time on all food. They also are responsible for cash handling, processing catering orders, and resolving guest issues or concerns. Ideal candidates will be confident in their leadership ability, familiar with leading a team, and have a proven record of great leadership and customer service.

Duties & Responsibilities

• Responsible for the day-to-day operations of the shift, including the Dining Room, Drive-Thru, carry-out business, kitchen operations, and/or catering.
• Ability to multi-task and work in a fast-paced environment
• Provide top-notch customer service and demonstrated care to our guests
• Set the example for our team members
• Create and execute training plans for new team members
• Conflict resolution skills and ability to make things right for guests who experience problems
• Work with our executive leadership team to manage a cohesive shift
• Mastery of knowledge and skill of team member positions throughout the kitchen, including breading and cooking chicken, assembling sandwiches, and prep work.
• Knowledge and understanding of Food Safety requirements (ServSafe)
• Ensuring compliance with Chick-Fil-A North Haven standards in all areas of operation
• Ensuring the highest quality food and services are delivered to our guests
• Be a role model for all North Haven team members regarding customer care, cleanliness, organization, and personal accountability
• Promote a safe and productive work atmosphere

Required Qualifications & Experience

• Must be at least 21 years old to apply
• Have completed a four-year degree and/or have relevant leadership experience in a fast-paced, high volume kitchen
• Demonstrated past leadership experience
• Ability to coach, motivate and lead other team members
• Desire to grow business and personal skills while thriving in a fast-paced environment
• Eagerness to learn and improve personal skillset and assist others in the same effort
• Ability to communicate and collaborate with Team Members, Team Leaders, Directors, and Operator to fulfill business needs
• Positive attitude and customer service mindset

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Night shift

Education:

• High school or equivalent (Preferred)

Experience:

• Leadership: 1 year (Preferred)
• Restaurant: 1 year (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person

Salary : $22 - $26