What are the responsibilities and job description for the Training Lead position at Chick-fil-A | Cheltenham Ave.?
Chick-fil-A Cheltenham is seeking business professionals & developed leaders to support the business by communicating, tracking, training, and coaching all team members on achieving and exceeding service and revenue goals. Training Lead must exhibit and teach passionate, friendly, and genuine customer service. The Training Lead must become a professional in each position to demonstrate the “Chick-fil-A way” of completing every task. The Training Lead will continuously work with the team in the continual pursuit of Operational Excellence while creating a positive work culture.
The majority of this role is spent training new team members.
MUST HAVE OPEN AVAILABILITY!
- Trains new team members based on training plans provided by Training Manager
- Conducts assessments & evaluations of Team Members as needed
- Communicates employee performance and policy/procedure violations to Training Manager for appropriate handling
- Maintains a positive working relationship and treats all employees with respect, while providing them with direction and feedback
- Participates in Operations, with the majority of the time spent training team members
- Serves as subject matter expert to team members for ongoing hospitality and service support
- Leads all aspects of quality guest relations, ensuring that 2nd Mile Service is delivered at all times
- Complete understanding of all positions in both the front and back of the store
- Demonstrate knowledge of the brand and menu items
Required Skills:
- Must be able to meet the physical demands of the position which includes, but is not limited to, standing for up to 10 hours and lifting up to 50 pounds
- Self-leader committed to personal growth
- Displays patience & a positive attitude
- Team-oriented, adaptable, dependable, and strong work ethic
- Desire to continuously learn
- Willingness to step outside of job role to assist in other roles
- Customer-service oriented
- Must be an excellent coach, communicator, and team builder
REQUIREMENTS
- Open Availability
- Training background or restaurant/retail management experience
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.
