What are the responsibilities and job description for the Director of Operations position at Chick-fil-A Daphne?
- Co-creates with the Operator and Executive Director of Operations the long-term vision for profitability, sales and growth
- Leading and overseeing the coordination of all aspects of restaurant operations
- Ensures customer satisfaction at all times
- Engages in immediate problem resolution and short-term plans to correct critical issues
- Drives financial performance and provides feedback to leadership and suggest operational
actions required to achieve financial targets
- Manages the budgeting, forecasting, and financial analysis for the restaurant:
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- establish and posts daily sales goals to the team
- tracks and charts sales, labor and productivity of each day-part daily
- reviews the IPO and works with executive team to improve where needed
- establish project budgets to assist managers with proper decision making
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- Maintains cashier accountability log and daily cashier reports
- Monitor food cost and manage waste
- Promotes unity among all team members and leadership through effective and timely communication.
- Coaches and mentors team members
- Prepares leaders to speak intelligently about processes, best practices, and the business
- Analyzes quarterly CEM reports
- Drives continuous improvement
