Front of House Supervisor in Training +18 yrs old

Key Expectations: Responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience.

• Communicate goals in the areas of the Five Critical Success Factors and provide both formal and informal feedback to the team on an ongoing basis
• Activate the Winning Hearts Strategy
• Create quarterly business plan to address six areas critical to the development of the Front of House:
• Identify potential leaders and help them develop and grow both operationally and relationally.
• Create LEAN processes to better the team and guest experience.
• Hold FOH team members accountable to all policy standards, for example, timeliness, grooming, cell phones, uniforms, etc.
• Work with the training director to develop team members in all areas and systems for areas of focus.
• Ensure we are executing proper procedures in order taking, hospitality behaviors, speed, and accuracy and provide ongoing feedback to team members and Training Director.
• Protect the guest's experience in both areas of the FOH by ensuring packaging, food presentation, and quality meets or exceeds Chick-fil-A Standards
• Ensure FOH consistently and systematically meets cleanliness standards (front counter, dining room drive thru, parking lot, restrooms, etc.)
• Report all Sedgwick Claims to General Manager within 24 hours .
• Execute a hospitality plan and empower the team to meet daily, weekly, monthly goals and annual goals.
• Ensure Jolt lists are completed daily.
• Partner with Sr. Operations Director to execute training and roll-out of new products
• Ensure speed in all areas of the FOH (drive-thru, front counter, dining room, curbside, etc.)
• Create suggestive selling culture with FOH team members, including upselling to large, new items, etc.
• Submit FOH schedule by Wednesday 11 am for the General Manager to review.
• Responsible for notifying the General Manager and the admin coordinator within 24 hours of any equipment or facility repairs.
• Support quarterly marketing campaigns (POP), menu boards, and price increases.
• Support in-store marketing, community boards, social media program, fresh flowers, sampling, and surprise and delights, digital offer cards, gift cards, and delight initiatives.
• Oversee completion of FOH team members 30 days and annual reviews
• Record transfers into the manager computer.

Front of House Manager in Training:

• Must have open availability and work up to 50 hours per week in the restaurant.
• Must be ServeSafe, Choke, and Allergen Certified.
• Execute the S.E.R.V.E. Leadership Model.
• Lead the team with enthusiasm and passion.
• 10 Hours of admin per week (Subject to operational needs)

REQUIREMENTS

• Great work Ethic
• Must be eligible to work in the United States
• Must have a source of reliable transportation
• Must be over 18 at the time of hire.

Chick-fil-A may be best known for serving a mean chicken sandwich, hot waffle fries and that oh-so-delicious Chick-fil-A Sauce, but our restaurants are also known for another secret sauce: our friendly team members. Maybe they’re happy because of easy access to chicken nuggets, or maybe it’s because they simply love serving customers. We are audacious enough to believe that a restaurant filled with exceptional, passionate team members committed to serving others can make our community a better place to live. If you like the sound of that we’d love to meet you.

Chick-fil-A Culture-

Spend some time behind the counter in any Chick-fil-A restaurant, and you’re guaranteed to hear laughter, good-natured ribbing and lots of encouragement. Because the culture is one of support and camaraderie, many Chick-fil-A team members make friends for life!

At Chick-fil-A, your role is more than just a job, it's an opportunity. In addition to working directly for an independent Operator, team members gain life experience that goes far beyond just serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary. All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends. You will work in a nurturing environment where you will learn valuable business and people skills. • It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.