Front of House Team Member (Day Time)

About Chick-fil-A:

Chick-fil-A is dedicated to providing exceptional service, delicious food, and a welcoming atmosphere for our guests. Our team members are the heart of our operations, and we pride ourselves on creating a positive, supportive environment where each person can thrive. As a Front of House Team Member, you'll play a key role in ensuring that every guest has a memorable experience.

Job Summary:

As a Front of House Team Member in a multi-role capacity, you will work across different areas of the front of house, contributing to various positions such as cashier, order taker, dining room host, drive-thru associate, and more. You will be responsible for delivering friendly and efficient service, maintaining a clean and welcoming environment while supporting the team to ensure a smooth, fast-paced operation. Your flexibility, strong communication, and teamwork skills will be key in this role.

Key Responsibilities

Cashier/Order Taker:

• Greet guests with a positive and friendly attitude as they approach the counter or drive-thru (including outside - must be okay with fluctuating weather conditions.
• Accurately take customer orders, offering menu suggestions, upsells, and ensuring clear communication about special requests or dietary needs.
• Process payments quickly and efficiently, providing guests with correct change and receipts.
• Stay knowledgeable about menu offerings, new items, and promotions to offer the best service.

Dining Room Host:

• Maintain cleanliness of the dining area, including wiping down tables, restocking condiments, taking out trash, sweeping & mopping floors.
• Help guests find seating, ensure their needs are met during their meal, and provide a welcoming atmosphere.
• Engage with guests to ensure satisfaction, resolve any concerns promptly, and offer assistance as needed.
• Maintain cleanliness of the restrooms and children's play area
• Assist team in delivering food to the appropriate guest(s)

Drive-Thru Associate:

• Take and fulfill drive-thru orders efficiently while maintaining a friendly, upbeat tone.
• Hand off food and drinks to guests, ensuring accuracy and quality.
• Maintain cleanliness of the drive-thru area, ensuring a positive experience for customers in their vehicles.

Team Collaboration:

• Work as a team player by assisting co-workers in other areas as needed, supporting a smooth and efficient operation.
• Communicate effectively with kitchen and front-of-house staff to ensure timely and accurate order fulfillment.
• Adapt to different roles within the front of house, switching between positions based on the needs of the restaurant.

General:

• Follow all Chick-fil-A procedures for food safety, cleanliness, and customer service.
• Stay organized and focused while managing multiple tasks simultaneously.
• Maintain a positive, courteous, and professional demeanor with both customers and fellow team members.

Other positions include Milkshakes, Drinks & Bagging

REQUIREMENTS

• Strong Communication skills, with a focus on delivering a friendly and remarkable customer experience
• Ability to multi-task
• High level attention to detail
• Ability to stand for extended periods of time & lift up to 25lbs
• Prior customer service experience
• Strong team player with can-do attitude

Chick-fil-A is an Equal Opportunity Employer.

We value diversity and are committed to creating an inclusive environment where all team members can thrive. If you're ready to join a team where you can grow, have fun, and make a real impact, apply today!

Why Join Us?

• Competitive pay and flexible hours.
• Free meals during shifts.
• Opportunities for growth, leadership development, and promotions.
• A positive, team-oriented work environment.
• Health, dental, and vision benefits for full-time employees.