Front of House / Customer Service Manager

Are you a strong leader who thrives in a fast-paced customer service environment? Do you excel at working collaboratively with both management and your team? If so, we have an exciting opportunity for you to join our team as a Front of House / FOH Director at our fast food restaurant! This role requires a hospitality mindset, effective interpersonal and conflict resolution skills, and the ability to handle pressure while ensuring smooth operations. Join us and showcase your leadership abilities!

At our restaurant, we value our managers and offer a supportive work environment where you can grow and develop your skills. As a Front of House Director, you will play a vital role in our mission to serve the Charleston community and “be a part of our customers’ lives and the communities in which we serve.”

Why You'll Love Working for Us:

• Work-Life Balance: We understand the importance of personal time and offer flexible schedules that prioritize work-life balance.
• Growth Opportunities: We are committed to investing in our employees’ growth and development. We provide opportunities for career advancement, leadership development, and ongoing training.
• Industry-Leading Customer Service: Join a team that prides itself on delivering the best customer service in the fast food industry. Our dedication to serving our guests and each other sets us apart.
• Team Spirit: We work hard, but never miss an opportunity to celebrate our achievements together.
• Comprehensive Training: We provide thorough training in all aspects of our restaurant operations.

Benefits:

• Competitive compensation (Starting at $17.50/hr for Shift Supervisors, $19/hr for Managers, based on availability and experience)
• Opportunities for career advancement, leadership development, and ongoing training
• Paid time off
• Health, Dental, & Vision Insurance w/ Employer Contribution
• 401k with optional match
• Profit sharing of approximately $1 for every hour worked
• Access to $2,500 Scholarships
• Educational reimbursements for $500
• Food discounts
• Flexible schedules
• Work anniversary rewards
• Sundays off

Responsibilities:

• Foster a positive and productive work environment by coaching and providing feedback to the team.
• Educate Managers and Team Members on Chick-fil-A customer service standards and productivity.
• Coordinate with the kitchen team to ensure food meets customer expectations.
• Manage the dining room layout and decor to create a hospitable atmosphere.
• Report to the Owner/Operator and work with other executive directors.
• Ensure smooth front of house / FOH shifts and delegate tasks as needed.
• Monitor and manage inventory for FOH and hospitality supplies.
• Demonstrate understanding of key positions in the front of the store.
• Evaluate and make changes based on Profit and Labor Reports.

Qualifications and Skills:

• Minimum of 1-2 years relevant work experience in customer service, hospitality environment, or restaurant management is required.
• Must have basic computer and iPad competencies.
• Ability to lift up to 50 lbs, stand for up to 8 hours, and be physically active for extended periods.
• Must be able to work in a fast-paced environment and maintain a positive attitude under pressure.
• Ability to prioritize tasks and to delegate them when necessary.
• Strong analytical and problem-solving skills to function well in a high-paced and at times stressful environment.
• Ability to understand and evaluate the Profit and Labor Reports.
• Open Availability preferred. Friday and Saturday availability required.

Ready to embark on an exciting journey with Chick-fil-A? Apply now and we will contact you within 1-3 business days to discuss your next steps. Please do not contact the store directly.

Job Type: Full-time

Pay: From $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift

Work Location: In person

Salary : $18 - $2,500