What are the responsibilities and job description for the Assistant Kitchen Manager position at Chick-fil-A?
Assistant Kitchen Manager
Actively influence team; ensuring execution of our company Vision, Mission and Values.
Responsibilities
Maintain a food safe environment that consistently delivers crave-able food, in a timely manner; which meets or exceeds Chick-fil-A Quality Requirements.
Coaching the behaviors and productivity of all Team Leaders, and Team Members who work in the kitchen. Supporting the Kitchen Manager and partnering with Front of House Managers, Team Leaders and Team Members to ensure guest satisfaction.
Those behaviors include:
Serving guests under 2:30-minutes without compromising accuracy, and team and food safety.
Attention to detail that ensures preparation and production procedures are followed according to Chick-fil-A brand standards.
Execution of systems; including JOLT checklist that ensures a refreshingly clean environment. ERQA and Safe daily and daily temp logs in Jolt.
Maintaining a work environment that ensures and promotes food safety. Expectation Top 10% Board of Health semi-annual inspection and GOOD SAFE Evaluation.
Attention to store, and Back of House Team Member appearance according to the Team Member Handbook and Brand Standards.
Collaborate with the Kitchen Manager and/or General Manager prior to peak day parts daily to ensure maximum productivity. Troubleshoot issues as presented.
Support LEAN365 production and waste management practices.
Ensure 24-hour or less notification of equipment issues to the Kitchen Manager and/or General Manager.
Coach, evaluate, provide accountability and feedback for all kitchen Team Leaders and Team Members on a daily basis to the Kitchen Manager and/or General Manager. Execute 4-step progressive discipline policy.
Develop and execute formal annual review/feedback & training plans for Team Members and semi-annual for Team Leaders.
Consistent and deliberate development of Team Leaders and Trainers.
CFA Operating Measurement Scorecard:
Overall Satisfaction (OSAT)
Taste
Portion
Speed – 2:30 mins or less
Food Cost 20%
Positive Food Gap >.50%
Waste >.65%
ROE, Deloitte and Board of Health Evaluation
Profitability
Behavioral Characteristics
The Assistant Kitchen Manager must:
Work with General Manager and Kitchen Manager to ensure proper coverage of the kitchen for business needs.
Allocate a minimum of 5 hours a week to planning, scheduling, documenting, “other” responsibilities in collaboration with Kitchen Manager and/or General Manager.
Effectively communicate and support all kitchen related goals to/with the Kitchen Team in partnership with the Kitchen Manager.
Effectively coach and provide ongoing direction as needed.
Lead the kitchen with enthusiasm and passion; clear communication required.
Uphold Chick Fil-A food safety and brand standards at all times.
ServeSafe Certified – ability to obtain based on CFA offering testing.
Allergen Certified
Continuous improvement through problem solving and innovation.
Reports to the Kitchen Manager.
Requirements:
Ability to lift and carry at least 40 lbs
Ability to bend, reach and twist, climb ladder, and stand for long periods of time.
Open availability – Fridays and Saturdays included.
Work a minimum of 40 hours per week with availability for overtime depending on business needs.
