What are the responsibilities and job description for the Catering Assistant position at Chick-fil-A?
As an assistant to our Catering Director, here are the Key Results we are looking for:
1) Effectively Execute Every Catering Order with Excellence
2) Be an ambassador for the Chick-fil-A culture with every interaction
1) Effectively Execute Every Catering Order with Excellence
Fulfill every catering order with the Chick-fil-A standard of operational excellence: taste, order accuracy, timeliness, attentive & courteous service. Responsibilities include:
● Once a catering order has been received, coordinate with the Kitchen Manager on fulfilment
● Complete all set-up and preparation for each catering order: boxes, utensils, sauces, bags, etc.
● Have the TMS bags ready for kitchen to load
● Deliver catering orders on time
● Complete all the set-up on site for the Guest
● Put all catering related items away upon return to the store
● Cash out the catering order upon delivery
● Keep inventory of catering supplies and inform our Inventory Manager of ordering needs
● Create any systems or processes to improve our catering service
● Make necessary decisions to honor our commitment to our Guests
Measureable or Identifiable Goals:
● Catering orders are delivered or ready on-time and accurately fulfilled
● Catering fulfilment is so organized that “very few balls are dropped”
- Kitchen stays informed and involved in catering preparation and fulfillment
2) Be an ambassador for the Chick-fil-A culture with every interaction
Whether interacting internally with CFA Team Members, or externally with our Guests, foster and protect our reputation for remarkable service.
● Practice the “Core 4” always
● Remain attentive and courteous with our Guests
● Look for opportunities to deliver 2nd Mile Service
● Resolve Guest concerns, complaints or issues promptly, competently and courteously
● Work with the kitchen team to positively resolve any operational issues
Measureable or Identifiable Goals:
- Our catering guests become raving fans: bringing us repeat business and voluntarily giving us referrals
Who best serves as a Catering Coordinator? Someone who:
✓ Is highly organized
✓ Has a strong sense of ownership
✓ Follows through on a task to completion
✓ Pays attention to the details
✓ Takes initiative
✓ Is a problem solver
✓ Likes to interact with people
✓ Is personable
✓ Can provide competent, professional and remarkable guest service
- Is physically able to manage the set-up and delivery of catering order
