What are the responsibilities and job description for the Catering Manager position at Chick-fil-A?
Position: Catering Manager
General Responsibilities
• Identify catering opportunities and following up on opportunities through phone calls and
visits to potential catering guests.
• Leverage established corporate partnerships and relationships with Raving Fans®.
• Make the sale and secure the agreement with catering guests.
•Ensure Team Members are delivering a “REMARK”able pick up and/or delivery guest
experiences.
• Follow up with guests for feedback and to inquire about their recent experience.
• Add value for catered events.
• Call guests who have previously placed catering orders at your Restaurant and tell them how much your Restaurant appreciates their business.
In-Restaurant Responsibilities
• Manage all “Out Side Sales” production flow.
• Work closely with operations and kitchen staff to ensure the Restaurant has all food and paper goods needed to prepare upcoming catering orders.
• Ensure the catering equipment and catering area in the Restaurant are clean and organized.
• Create and maintain documentation around all Restaurant catering procedures.
• Continually evaluate all catering guest service.
• Be an ambassador for the brand by building relationships with local community members on a regular basis.
• Identify potential catering guests at catering events.
• Maintain and continue to grow existing catering relationships (i.e., surprise and delight a guest at work with his or her favorite Chick-fil- A menu item, mail a handwritten thank you note thanking a guest for his or her partnership with Chick-fil- A)
• Distribute marketing materials to potential catering guests to continue building awareness of Chick-fil- A Catering.
Skills & Qualities:
• Proven self-starter
• Strong leadership skills
• Capable and passionate about building relationships with guests
• Organized, strong planning and project management skills
• Ability to keep proper records and documentation of sales
• Strong communication skills
• Detailed and observant
• Ability to multi-task and delegate responsibility when appropriate
• Ability to make decisions quickly
• Resilient - able to handle setbacks
