What are the responsibilities and job description for the Front of House Manager position at Chick-fil-A?
Job Description:
Chick-fil-A at Lakeside Shopping Center is seeking a dynamic and motivated Front of House Manager to lead our team of dedicated front-line staff. As a Front of House Manager, you will play a pivotal role in delivering exceptional customer service, maintaining the highest standards of food quality, and creating a positive dining experience for our guests.
Key Responsibilities:
- Team Leadership: Lead and inspire a team of front-line employees ensuring they provide excellent customer service and adhere to Chick-fil-A standards.
- Customer Service: Oversee the customer service experience, address guest inquiries, and resolve any issues to ensure that every guest leaves satisfied.
- Shift Management: Efficiently manage daily shifts, including employee scheduling, break rotations, and overseeing daily operations to meet service standards.
- Training: Train and develop front-line staff on Chick-fil-A procedures, service protocols, and uphold our \Second Mile Service\ commitment.
- Quality Control: Ensure the quality, consistency, and presentation of all menu items, maintain cleanliness, and uphold food safety standards.
- Inventory Management: Monitor inventory levels for front-of-house supplies, place orders as needed, and maintain optimal stock levels.
- Financial Accountability: Responsible for cash handling, POS system management, and daily financial reconciliations.
Qualifications:
- Prior management experience in a quick-service or fast-food restaurant is preferred.
- Excellent leadership and communication skills.
- Strong problem-solving abilities and the ability to work under pressure.
- High energy and a positive attitude.
- A commitment to providing exceptional customer service.
If you have a passion for leadership and want to be a part of a team that strives for excellence, Chick-fil-A at Lakeside Shopping Center welcomes your application for the Front of House Manager position.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: Up to $16 / hour
Benefits:
- Flexible schedule
- Referral program
- Employee discount
- Paid training
- Mileage reimbursement
Job Type: fulltime
Education: No education required
Work location: On-site
