Front of House Supervisor

Midshift/Closing FOH Supervisor—Urgently Hiring!

Full-time

Starting at $18/hr.

At Chick-fil-A, Supervisors are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Supervisors are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures.

IMPORTANT DETAIL:

• Must be available to work on Saturday's. This position is not a M-F only job.

Key Responsibilities:

• Operational excellence from 2pm-close: sales growth, productivity, inventory control, CFA Brand standards upheld, Vision and Culture.
• Responsible for CEM Scores from 2pm-close and sharing those results with the team (if applicable).
• Setting the tone for the rhythm and expectations for each shift.
• Ensures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Plan effective shift operations using the Floor Plan document.
• Ensures that Team Members are extremely accurate with weights and measurements for all recipe items.
• Ensures that Team Members work at a pace to maintain the restaurant's established speed of service guidelines.
• Ensures that workstations are clean at all times.
• Ensures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Ensures that Team Members monitor the dining room, restroom, parking lot and overall facility cleanliness.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.
• Delivering 2nd Mile Service and the 4 Core through being REMARKABLE and leading with care and accountability.
• Perform any of the tasks above as needed throughout the shift.
• Managing mobile order and 3rd-party services and ensuring these specific orders are executed with the same level of service expected from the restaurant.

Qualifications:

• Prior leadership experience is required
• Restaurant experience is preferred
• Customer service oriented
• Consistency and reliability
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 5-50 lbs on a regular basis
• Have the ability to stand for long periods of time

Why Join us?

Chick-fil-A is more than just a restaurant - it's an opportunity for teamwork and leadership development. As an Assistant Director, you will play a vital role in ensuring the success of our restaurant operations. You will have the chance to work with a talented and dynamic team, while learning valuable skills that will benefit you both personally and professionally.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

Our Benefits Include:

• Health Insurance
• Competitive pay
• Employee discount
• Referral program
• A fun work environment where you can positively influence others:
• At Chick-fil-A, our Operators consider their Assistant Directors to be more than just employees; they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof tha Assistant Directors really enjoy working at Chick-fil-A. In addition to that, we strive to offer competitive pay and ensure that you will work in a nurturing environment where you will learn valuable business and people skills.

• Flexible scheduling (and closed on Sundays):
• All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.

• Learning first-hand from an experienced Operator and Restaurant Leaders
• Our Operator, Julie Gallagher, is an independent business person responsible for the operation of Chick-fil-A Fall River. Julie invests time in her Assistant Directors by teaching them important business skills for the future including, but not limited to: time management, stewardship, team work, and financial responsibility.

• Intentional growth and development to help you reach your professional goals:
• Here at Chick-fil-A Fall River we pride ourselves in our Leadership Development Program. The purpose of this is to provide our Assistant Directors with many opportunities and resources for advancement!

• Scholarship opportunities
• While Chick-fil-A, Inc. has awarded scholarships for more than 40 years, the enhanced educational assistance initiative, called Remarkable Futures, increases the amount of scholarships available. Students can receive up to $25,000 as well as access to tuition discounts and other educational benefits at more than 70 colleges and universities nationwide, to help offset the cost of their education.

If you are interested in a dynamic leadership role where you can make a significant impact, we would be delighted to discuss this opportunity with you further.

Looking forward to the possibility of working together.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Pay: $18 - $19 / hour

Job Type: fulltime

Education: No education required

Work location: On-site