Position : HR Administrator / Office Manager
Classification : Non-Exempt
Wage Range : $24 - $28 / hr
Job Summary
This position is responsible for overseeing all Human Resource (HR) functions within the
organization including employee relations, hiring, onboarding, benefits administration and
performance management. This position is also responsible for supporting management and team
members through efficient and organized office operations.
ESSENTIAL RESPONSIBILITIES (include but are not limited to) :
Manage Office space
- Allocate 1-2 hours per week to organize and clean the office
CARES
Manage all aspects of customer service and customer recoveryReview and respond to all CARES correspondenceCompile and provide CARES Incident report to Executive Directors weeklyEmail / VM Correspondence
Respond to all emails and voicemails within 24 hours and communicate any pertinent information to the team in a timely mannerOrdering
Purchase all items needed to maintain a sound working environment (warehouse, officesupplies, parts town, etc.)Facilities and Equipment
Along with operations leadership, coordinate and schedule all preventative maintenance and / or inspections such as backflow prevention, fire safety, Support Center facilities walk-thru, etc.Contact / schedule all repairs and maintenanceNegotiate and maintain all vendor contractsAlong with operations leadership conduct weekly walk-throughs of the premises, both internal and externalShare findings with Operator and plan and execute action itemsEnsure building and equipment is repaired / replaced in a timely mannerMake sure all levels of leadership have appropriate keys, cards, and IT accessSupplier Payments
Manage and process invoices ensuring timely paymentScan and file all invoicesSend out all checksCommunicate accounting notes on a weekly basis to Directors, Operator, and CFA Support Center AccountantRespond to all Analytical Reviews of FCR packages in a timely mannerUniform Inventory Management
Update and organize inventory of all uniformsOrder uniforms for new / existing team members in a timely manner and ensure backstock uniform inventory is stockedHR Compliance
Maintain current knowledge of applicable federal, state and local employment laws and regulationsUtilize Employee Handbook to support management with consistent policy implementationCollaborate with HR Consultant, and legal counsel when appropriate, to update Employee Handbook policies annuallyRetain and archive personnel files, employment applications and other employee records in compliance with legal guidelinesHiring and Training
Assist with internal and external job announcementsCollaborate with managers and supervisors to screen and select qualified candidatesMaintain an effective onboarding program to provide essential information and set new employees up for successCollaborate with managers and supervisors to design effective training programs for all positions and maintain documentation of completed trainingEnsure all job descriptions are accurate and up to dateCreate new job descriptions as neededPayroll and Benefits
Perform daily and weekly review of timekeeping records to verify accurate data entry and appropriate rest / meal periodsComplete payroll on a biweekly basisProvide training to employees and supervisors regarding accurate timekeeping policies and proceduresPerform periodic audits of timekeeping and payroll records to ensure correct deductions, pay rates, and accrualsAssist with new hire benefit enrollment and annual open enrollment processMaintain accurate tracking of all family and medical leaves of absence including medical certification and employee communicationsSafety and Workers’ Compensation
Ensure timely response to employee accidents and injuries including incident reports, DWC-1 form, and notification to insurance carrierWork with management to maintain and update Injury & Illness Prevention Plan, Heat Illness Prevention Plan, and Workplace Violence Prevention Plan as neededWork with managers and supervisors to implement safety programs and trainingEmployee Relations
Partner with managers and supervisors to ensure effective performance management, coaching, and disciplinary actionWork with employees to resolve workplace issues as they ariseSupport mediation between employees as neededFacilitate timely, effective workplace investigations as neededMaintain thorough, organized documentation of all personnel activitiesFacilitate employee terminations including accurate final paychecks, exit interviews, and other exit proceduresCommunicate with managers regarding exit interview findings and, if needed, determine appropriate action stepsAdditional Related Responsibilities
Must be available to work Monday – Friday, 8am – 5pm AND work every other weekend and additional weekends as neededEnsure up-to-date Labor Law posters in all locationsPrepare and submit federal EEO-1 report annuallyProvide reports and information as needed by Executive managementSupport operations as neededData organization and managementTrack and maintain budgetsAssist with the catering process (order experience, some deliveries, guest recovery, etc.)Plan and execute events / birthdays / celebrationsPerform other tasks and projects as requestedMinimum Knowledge and Skills Requirements
Must have an intermediate or higher level of computer literacy with Excel, Word, PowerPoint, and OutlookExceptional project management and leadership skillsCreative in generating new ideas and developing communicationsSelf-motivated, proactive, committed to continuous improvementExceptional verbal, written communication skills that consist of writing highly effective and engaging contentExtremely strong organizational and time management skillsUnderstanding of how to interact with and energize a broad range of multi-generational, diverse employee groupsAbility to effectively present information in one-on-one and small group situationsAccurate, organized record-keeping skillsAbility to manage stress and remain composed in a fast paced, high-growth environmentAbility to maintain confidentiality of company and employee informationBilingual communication skills a plus, but not requiredStrong analytical and problem-solving skillsContinuously represent the brand positively in a multitude of settings and generate brand awareness in the local communityAbility to work well independently and in a team environmentServant leader with a strong sense of stewardshipAbility to anticipate, solve problems, and resolve both business and team conflictsAbility to budget resources – labor, money, time – to achieve business and organizationgoals, vision, and objectivesPossess the desire to be a life-long learner and has the willingness and humility to learnExcel with systematic follow through and auditing skillsHave strong communication skills and an ability to coach employees through conflictPreferred Skills
Bachelor’s degree from four-year college or university in Business Administration or Human Resources preferred but not requiredDemonstrated success in recruiting and retaining diverse employee talentPrevious employment in a quick-service restaurant environment highly desiredPhysical Requirements :
The physical requirements described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and sit.The employee is often required to reach with hands and arms; and use hands and fingers for typing and handling paper documents.Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus, and visual acuity sufficient to read a computer screen and paper documents.Hearing abilities required for telephone and in-person conversation with coworkers and third parties.Qualifications and Requirements :
Must be at least 18 years of age upon hire dateMust be eligible to work in the United StatesMust have reliable transportationMust be able to regularly lift up to 25 pounds and occasionally lift up to 50 poundsReading, writing, and basic math and verbal communication skills requiredMust be able to work in a fast-paced, high energy environmentMust be able to stand on your feet for the entire duration of your shiftMust work well under pressureMust be able to respond to changes or edits to orders quickly and efficientlyMust be able to regularly reach above or at shoulder levelMust be able to regularly bendWorking Conditions :
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
This position primarily functions in an indoor environment and will have occasional exposure to kitchen / meal preparation equipment.The position may require exposure to outdoor or indoor heat and humidity and allergens.Regular local travel requiredWorking at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $24 - $28
