What are the responsibilities and job description for the Leadership Development Program position at Chick-fil-A?
At Chick-fil-A, we continually seek to invest in our team. One way we do this, is through our Leadership Development Program. Leaders in this program start as Team Members, and work their way up to become confident leaders in our restaurant. These leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Leaders are also responsible for learning every role in the restaurant and investing in the business side of Chick-fil-A. The goal of the Leadership Development Program is to build strong, business-oriented leaders, and provide skills they will utilize in their future career.
Responsibilities include:
- Insures that Team Members follow recipes and read tickets to accurately prepare all orders.
- Insures that Team Members are extremely accurate with weights and measurements for all recipe items.
- Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
- Insures that workstations are clean at all times.
- Insures that cashiers follow cash handling procedures at all times.
- Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
- Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
- Perform any of the tasks above as needed throughout the shift.
- Addresses guest issues that may arise; consults with management regarding complex issues.
- Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
- Communicates employee performance and policy/procedure violations to management for appropriate handling.
- Strictly adheres to all Company policies and procedures.
A job at Chick-fil-A is more than just a job. It's a stepping stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
- Flexible Hours- You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
- Closed Sundays- All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
- Work Directly with A Chick-fil-A Operator- The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
- Competitive Pay- Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business skills for the future.
- It's a Great Place to Work- At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
