What are the responsibilities and job description for the Assistant Manager position at Chicken Ayres, LLC dba Zaxbys?
Assistant Manager
Company Information
Organization Name: Chicken Ayres LLC
About Our Organization: Zaxbys Fast Casual Franchisee
FLSA Status: Exempt
Hiring Manager Job Title: General Manager
Job Level: First line Managers
Company Information
Organization Name: Chicken Ayres LLC
About Our Organization: Zaxbys Fast Casual Franchisee
FLSA Status: Exempt
Hiring Manager Job Title: General Manager
Job Level: First line Managers
Employment Status: Full-Time Regular
Job Summary
The goal of the Assistant Manager is to deliver encore guest experiences while maintaining operational standards. The Assistant Manager manages the daily operations of the restaurant, ensuring the team properly follows all processes, policies, and procedures.
Primary Job Duties
- Administer safety and security policies and practices as well as data collection, record keeping, and documentation.
- Create and execute a Steritech Food Safety Corrective Action Plan.
- Coordinate the people, product, processes to consistently deliver outstanding quality, service and cleanliness of a shift.
- Effectively manage the flow of the food product through the restaurant.
- Provide encore guest experiences as well as instill the beliefs, values and attitudes of the organization.
- Monitor, track and resolve guest complaints within 24 hours using SMG 360.
- Develop, manage, and retain team members.
- Schedule the optimum number of team members necessary while managing labor costs.
- Plan, organize, and track inventory. Manage truck orders.
- Maintain the equipment and building.
- Utilize current and past sales trends to determine sales forecast.
- Backup the General Manager in their absence.
Work Environment
- Work in a fast-paced, time-sensitive environment.
- Must be able to remain in a stationary position 50% of the time.
- Needs to be able to move around inside and outside the restaurant.
- Must be able to communicate proficiently with team members and guests.
- The person will occasionally stoop, bend, crouch, or climb, including the use of ladders.
- Frequently lift, push, pull and carry up to 50 pounds, including lifting overhead.
- Must be able to continuously use hands and wrists for grasping, cleaning, bagging, chopping and cooking.
- Must be able to maintain effective audio-visual perception and judgement to respond to the changing environment.
- Work in an environment that features hot and cold temperature variations and exposure to food allergens.
- Work with the public.
Skills
- Servant Leadership—create an environment where the team thrives and performs at their best by putting the team members and guests first.
- Teamwork—ability to work well with others.
- Guest Service—demonstrate a high level of service delivery.
- Multi-tasking—ability to manage multiple responsibilities at the same time by focusing on one task will keeping track of others.
- Commitment to Task—exhibit a high motivation, focus and a sense of urgency about work.
- Communication—ability to listen, understand, and clearly present information.
- Conflict Management and Coping—effectively manage stress and challenging situations.
- Business Acumen— ability to learn, execute and teach the business processes, equipment, systems and tools.
Qualifications
- High school diploma or equivalent.
- Prior experience in the restaurant industry.
- 1-2 years’ experience managing a team
- Ability to work a flexible schedule including nights and weekends.
Core Values
- Guest Focused: Our success is linked to guest satisfaction. We will keep the guest the center of what we do.
- Develop Talent: We recognized that people are our most important asset. We strive to attract, motivate, recognize, and develop the best, diverse talent.
- Operational Excellence: We execute our systems with excellence. We strive to achieve the highest quality possible in everything we do.
- Continuous Improvement: We deliver what we promise but strive to deliver more than what is expected. We will embrace change when it allows us to improve excellence.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.
