Property Manager

Job Summary:

The Property Manager will be responsible for the day-to-day administrative operations for the Sharyn Grayson House. The operations include the lease-up of new tenants, overseeing the turnover of units, coordination of maintenance and janitorial services with the facilities team, oversee building operations, processing accounts payables, accepting rent, and participating as a member of the Chief Seattle Club Real Estate team assisting the Real Estate Director in all aspects of property management as needed. This position will play an integral part in supporting CSC partnerships with an emerging non-profit, and will be key to resolving residents’ issues, maintaining a collaborative working relationship with support services and enforcing rules at the Sharon Grayson house.

Essential Job Functions:

• Operates within the provisions of Seattle and Washington State Landlord Tenant law, Fair Housing law and the ADA.
• Maintains all tenant files and program operation to ensure documentation complies with contracts, auditing and all other applicable standards and conducts an ongoing review process to ensure that program standards are maintained qualifications.
• Provides professional residential service standards at all times by promptly responding to tenant complaints and seeking immediate resolutions.
• Ensures adequate coverage of the premises through coordination with support services.
• Enforces rules and lease provisions. Follow up with appropriate disciplinary actions for rules violations including serving appropriate legal notices and processing evictions.
• Collects rent and processes delinquent payments in accordance with Washington State and Seattle landlord tenant regulations.
• Resolves subsidy account discrepancies.
• Assists Real Estate Director with preparation of annual budget.
• Provides tours to prospective applicants and work with applicants to complete an accurate compliance file for approval prior to moving-in.
• Maintains a wait list or interest list in accordance with program requirements.
• Signs and maintains all lease agreements with new residents and provides orientation.

• Processes work orders and coordinate maintenance and janitorial services with the facilities team.
• Works with residents who may have issues related to substance addiction, physical and mental health problems, and who may be in need of social living skills.

Non-Essential Job Functions:

• Attends and participates in CSC training, staff meetings, and monthly CSC partners meeting.
• Performs other duties as situation requires or as assigned by supervisor.

Knowledge, Skills, and Abilities Required:

Education: A bachelor's degree in business administration, real estate, finance, or a related field is typically preferred.

Experience: 1-5 year relevant experience in property management or real estate can sometimes substitute for formal education, and familiarity with bookkeeping.

Licenses/Certifications: Certified Apartment Manager (CAM) preferred.

Technical Skills & Competencies:

Soft Skills:

• This position will require strong relationship-building skills to help strengthen another nonprofit that is entering into the housing sector.
• Critical Thinking Skills – Ability to identify and resolve tenant concerns or property-related issues promptly and effectively.
• Customer Service Orientation – Excellent communication and interpersonal skills to address tenant inquiries and concerns with patience and professionalism.
• Time Management – Strong ability to prioritize tasks and manage multiple property management responsibilities, such as maintenance requests and lease processing, simultaneously.
• Attention to Detail – Ensuring accuracy when handling tenant records, lease agreements, and property maintenance documentation.

Preferred Qualifications:

Physical Requirements & Work Environment:

While performing the duties of this job, the employee is regularly required to: work at a stationary work space for long periods of time, with mobility to move throughout the office; use a PC, constantly reaching with hands and fingers and keyboarding extensively; work with team as frequent communication is required, including use of the telephone; be able to read and write documents in hard and electronic copy, including those requiring great attention to detail; have the physical strength and agility to handle routine office tasks and machinery. Occasional travel may be required for certain employees depending on location.

This position is typically in an office environment with desktop business equipment and frequent telephone calls. Noise level is moderate. Frequent interruptions are common, while under deadlines and time constraints.

Many positions at CSC involve interacting with community members who may have experienced various forms of trauma, including domestic violence, sexual violence, homelessness, unemployment, and financial hardship. Consequently, staff may be at risk of experiencing secondary trauma. It is recommended that employees seek external support and maintain self-care practices when working directly or indirectly with clients. Mental health care referrals for employees are available.

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

Benefits Summary:

Full-time employee benefits package includes:

• Medical, Dental, Vision, and an Employee Assistance Program
• Public Transportation (ORCA) pass
• 401(k) Retirement Plan
• Paid Time Off, Holiday Pay, and Night Shift Differential
• Transparent Pay Schedule
• Internal Hiring and Encouraged Advancement