Intern, Business Systems - Summer 2025

Who we are looking for

Main Responsibilities

• Assist in managing and configuring CRM (VEEVA, IQVIA), and marketing operations systems (Salesforce Marketing Cloud), and IT ticketing system (Zendesk, SNow]
• Participate in the research, development, configuration, and implementation of solutions to improve system functionality and efficiency.
• Support and collaborate with multiple teams such as Data Analytics, Sales, Operations, Marketing, and Medical Affairs on project requirements, timelines, adjustments, feasibility, feedback, and testing.
• Develop Business Requirement Documents (BRDs) and Standing Operating Procedure documents (SOPs) to detail project requirements and flow of data / information across systems.
• Assist with data entry, assessment, and maintenance of CRM systems.
• Build standard and ad hoc reporting and metrics to support business needs.
• Communicate effectively and timely with end users on requests, incident tickets, and resolutions.
• Develop Service catalogue for the Application’s Support & Administration, stakeholder mapping and define service level agreements.
• What you’ll learn :

Practical experience with industry-standard business systems and tools.

Experience Required

Education

Must be enrolled in a four-year University program and preparing to enter 3rd or 4th year of study in Computer Science, Information Technology, Business Systems, or a related field.

Chiesi USA is an equal opportunity employer committed to hiring a diverse work force at all levels of our business.  All qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.