What are the responsibilities and job description for the Customer Support Specialist position at CHIIRP?
Customer Support Specialist
Location: In office | CHIIRP HQ | American Fork, UT
Pay: $20 - $22/hr DOE
At CHIIRP we like our team sharp, and our customers smiling. That’s where you come in.
We’re on the hunt for a Customer Support Specialist who’s equal parts tech-savvy and people-person. If you're someone who can turn a frustrated “help!” into a grateful “thank you so much!” — all before your second cup of coffee or energy drink of choice — you might be just who we're looking for.
In this role, you'll be the friendly voice on the other end of the line, guiding our customers through questions, hiccups, and the occasional “Where did that button go?” moment. You’ll be part of a team that prides itself on providing fast, friendly, and effective support — all while helping improve CHIIRP by sharing the real-world feedback that only comes from being on the front lines.
What You'll Be Doing:
- Providing top-notch support to our users via email, phone, and text (yes, we’re text-friendly).
- Troubleshooting technical issues and guiding customers through our software like the helpful hero you are.
- Logging customer feedback like a pro so our product keeps getting better and better.
- Collaborating with our product and engineering teams when things need a little extra firepower.
- Maintaining high standards for customer satisfaction — and keeping the good vibes going strong.
What You Bring to the Table:
- Prior experience in customer service or support roles (bonus points if it was in tech).
- Familiarity with CRM software — or at least the curiosity to dive in and learn fast.
- A knack for clear communication, patience, and the ability to turn complex stuff into simple steps.
- A team-first attitude, a sense of humor, and maybe a favorite GIF or two up your sleeve.
What Makes You a Great Fit at CHIIRP:
We’re a fast-paced, ever-evolving startup — and that means we value the grind. We don’t just clock in and out; we dig in, problem-solve, and do what it takes to help our customers and teammates win. Every CHIIRP team member is expected to bring three key traits to the table:
- A Sense of Ownership – You take initiative, follow through, and own your impact.
- Raw Intelligence – You pick things up quickly, ask smart questions, and are always finding ways to work smarter.
- Adaptability – Things move fast here. If you can pivot with a smile and see change as opportunity, you'll thrive.
If you love helping people, solving puzzles, and being part of a team that truly values its customers (and each other), we’d love to meet you.
Let’s make support feel less like “support” and more like a win-win. Ready to CHIIRP with us?
Salary : $20 - $22
