What are the responsibilities and job description for the Systems Integration Specialist position at Child Action, Inc?
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Child Action, Inc. (CAI) is a private, non-profit corporation created in 1976 to promote the education and social welfare of children and families and to advocate on their behalf. Our programs include resource and referral services for families seeking childcare, child care subsidies for qualifying families, recruitment and professional development of the child care workforce, and family education and support.
We are seeking individuals who are highly organized, have the ability to multi-task, provide excellent customer service, have good problem-solving skills and have the ability to understand the problems and issues facing families from a variety of ethnic and economic communities.
Please note that completing the job application form is a mandatory requirement for this position.
Position Purpose & Scope:
Under the direct supervision of the Director of Information Technology, the Systems Integration Specialist will play a critical role in managing and executing system migration and integration projects, with a primary focus on transitioning to ADP and Salesforce CRM. Working with the MIS department programmers and the third-party software vendors, this position is responsible for ensuring data integrity, seamless system configuration, and smooth go-live processes. By collaborating with cross-functional teams and stakeholders, the Systems Integration Specialist ensures that the organization's technical infrastructure aligns with strategic goals.
Typical Duties:
- Manage and execute the integration and migration of systems, including ADP and Salesforce CRM, in collaboration with agency developers and third-party vendors and consultants.
- Analyze existing systems and processes to identify integration points and opportunities for improvement.
- Map, clean, and validate data for migration, ensuring accuracy and compliance with organizational standards.
- Collaborate with stakeholders to gather requirements and ensure project alignment with business needs.
- Configure system settings, workflows, and user roles to meet project specifications.
- Coordinate testing efforts, including user acceptance testing (UAT), to validate system functionality.
- Troubleshoot and resolve integration-related issues during and after implementation.
- Develop documentation for processes, configurations, and best practices.
- Provide training and support to end users to ensure adoption and effective use of integrated systems.
- Stay informed about emerging technologies and recommend improvements to integration practices.
- Perform other duties as assigned.
