Client Services Specialist (Denton, TX)

Child Care Associates (CCA), the largest child development nonprofit organization in North Texas, has served nearly 600,000 vulnerable young children and their families since 1968. Regional support for young children has increased over the past 5 years, creating an opportunity to propel CCAs services and the early learning system to new levels of impact and quality. Child Care Associates is a nonprofit of scale in the DFW region poised to help build a strong early childhood system, to partner with families and to build an early education infrastructure to help achieve outcomes at scale.

Responsibilities:

• Client access to the CCS program. 
• Client eligibility determination and documentation. 
• Advice clients of their child care options in the CCS program. 
• Provide information about quality childcare to help parents make an informed choice of providers. 
• Enter client information into the automated system.
• Conduct all processes of communicating information to parents, such as educating parents about their rights and responsibilities, responding to parent complaints, and seeing that the needs of parents and children are met. 
• Handle client re-certification process and termination of child care services.
• All other related duties as assigned.

Minimum Requirements:

• Graduation from an accredited four-year college or university with major course work in child development or a closely related field OR Graduation from an accredited four-year college or university
• A minimum of one (1) year full-time work experience in child development or child care programs, customer service, or social service work OR High school diploma or equivalent.
• A minimum of three (3) years work experience in a CCS support position. 
• Computer proficiency required. 

Note: Possession of a Child Development Associate Credential may be substituted for one year (30 semester hours) of required college.

Physical Requirements:

The physical requirements for this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent sitting;

• Repetitive use of hands; reaching and turning;
• Ability to lift up to 25 pounds; light lifting of supplies and materials;
• Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.  

Preferred Skills:

• Bilingual abilities

A competitive benefits package is provided to all fulltime employees that includes health, dental and life insurance coverage. Additional voluntary benefits are offered to all fulltime employees in addition to the core benefits package. All fulltime employees also receive paid time off (PTO) and paid holidays.

Salary : $17 - $21