Program Services Assistant - Front Office

At Child & Family Center, we believe that when unity in diversity exists, progress and growth is inevitable and that diversity goes beyond gender & race. We aim for a diverse workforce and strongly encourage candidates of all backgrounds & experiences to apply.
Salary Range (final salary offer is based on a number of factors, such as certifications, experience, and more):
$18.00/hour - $20.00/hour
PLUS!
$0.9615/hour Bilingual Spanish differential

Benefits we offer!

• 16 paid Holidays including 1 week holiday closure (paid) in December through January
• Birthday floating holiday
• Vacation and Sick Time
• Medical Coverage
• Agency paid Dental & Vision Coverage (for EE-Only coverage)
• Voluntary Family Medical, Dental, Vision Coverage
• Agency paid Long Term Disability
• Agency paid Employee Life Insurance & Employee Accidental Death and Dismemberment
• Voluntary Employee and Family Life Insurance, and Family Accidental Death and Dismemberment
• Employee Wellness Program
• 401(k) available with discretionary Agency match
• Pet insurance and more!

MINIMUM QUALIFICATIONS:

• AA degree or equivalent of 2 years of work experience in hospitality or administrative services.
• Microsoft Office experience preferred.
• Requires the ability to independently use a computer and learn necessary computer programs.
• Experience with Medi-Cal preferred.
• Bilingual Spanish is required.
• Must pass all applicable health, fingerprint/LiveScan and DMV clearances.

JOBPURPOSE:

The Program Services Assistant (PSA) is part of the front office administrative support staff. The PSA provides specialized assistance and support for client services in the areas of access, triage, translation, interpretation and scheduling. The PSA assists guests by responding to routine questions; providing general information; answering the main phone line; entering appointments; managing electronic calendars; and performing general clerical duties such as data entry and compilation, creating Excel spreadsheets, typing and faxing. This position also provides general office support with a variety of clerical activities and related tasks.

ESSENTIAL JOB FUNCTIONS:

1. Provide specialized support in the areas of service provided by the administrative program service department that can include; administrative support, child care, and approved support in client/staff service delivery.

2. Maintain security by following procedures; monitor logbook, issue visitor badges, communicate with security and staff.

3. Provide information and referral services. Provide accurate information to members of community.

4. Conduct initial contacts and phone screenings; facilitate client access when needed.

5. Answer telephones and directs the call to the appropriate associate while maintaining a polite, consistent phone manner using proper phone etiquette.

6. Serve as the Agency’s certified Medi-Cal Enrollment Specialist:

a. Successfully pass required training.

b. Complete the Certified Entity Enrollment process for the Agency.

c. Assist clients with Medi-Cal enrollment or reinstatement directly or in coordination with community partner, including scheduling appointments and obtaining necessary documents.

d. Routinely verify Medi-Cal status updates, logging all communications and updates on the Electronic Health Record System (EHRS) and the Medi-Cal spreadsheet.

7. Provide support with updating and sending Payor Financial Information (PFI) and Client Financial Agreement (CFA) documents to clients and/or families for signature. Ensure all communications are logged in the EHRS and information is updated on the PFI log.

8. Assist management on special assignments and projects.

9. Receive, sort, and distribute incoming mail; maintains and routes publications. Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)

10. Maintain updated resource library, including Center program information and community resources.

11. Facilitate patient flow by notifying therapists of clients’ arrival, being aware of delays/cancellation and communicating with clients and clinical staff; schedule client appointments and follow up reminder calls.

12. Select, pull, and process files for year-end purging.

13. Alert triage team of possible crisis situation

14. Assist in the ordering, receiving, stocking and distribution of office supplies.

15. Provide department specific trainings to Receptionist staff and onboarding front office team members.

16. Take a lead role with supporting front office functions and guiding the front office team in addition to being a primary department contact in the Supervisor of Administrative Services absence.

FLSA Status: *Non-Exempt - Full Time

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to:

• Walk
• Use hands and fingers
• Handle or feel objects, tools, or controls, and talk or hear
• Stand and sit
• Reach with hands and arms, and stoop, kneel, crouch, or possibly crawl.
• Occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

_
This Agency is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
Location: Centre Pointe Parkway, Santa Clarita, CA, US, Santa Clarita, CA 91350

Location: Santa Clarita, CA, US, California

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $18 - $20