Administrative Assistant

GENERAL DESCRIPTION :

The CCR&R program provides families with essential information, resources, support, and tools to identify and evaluate high-quality childcare options through consumer education and direct engagement, utilizing both technology and in-person interactions. This position will involve a wide variety of tasks to ensure the smooth operation of the CCR&R program, offering administrative support to the Senior Statewide and Assistant Program Directors, as well as the Community Engagement Supervisor. Key responsibilities include managing various aspects of the CCR&R Provider Database, handling childcare complaints, overseeing shared email inboxes, scheduling meetings, preparing meeting agendas and taking notes, coordinating travel arrangements and staff training (as needed), submitting and tracking expenses, placing supply orders, responding to data requests, generating reports, and performing other duties as assigned.

SUMMARY OF ESSENTIAL JOB FUNCTIONS :

• Administrative Tasks : Perform a wide variety of administrative, clerical, and managerial tasks, including planning and preparation, note-taking, organizing and scheduling meetings, responding to consumer and e emails, greeting consumers, answering phones, printing and typing documents, preparing and conducting presentations, managing projects, managing supply requests, car rental requests, and providing other support as needed
• Accounting & Expense Tracking : Collecting, managing, and submitting expenses and receipts to accounting and tracking expenses through spreadsheets
• Complaint Management : Triaging child care complaints received from start to finish, including communication with complainants, regulatory agencies, Department of Child Safety, and local city or county police, and updating notes in the DES / CCRR Provider Database, and other tasks as necessary to meet contract requirements
• Data Analysis and Collection : Assist / conduct with data collection, review and aggregation, and / or reporting by collecting, compiling and distributes all post satisfaction surveys, needs assessments, and aggregating, analyzing and reporting all data from the surveys. Fulfill data requests for consumers and / or funder such as, but not limited to supply and demand or average cost of child care requests, and special projects and / / or annual reports
• Feedback and Continuous Quality Improvement : Utilize consumer evaluation and information systems for gathering feedback from consumers to inform program development and improvements, and evaluate performance and services offered on an individual and program basis
• Quality Assurance : Ensuring quality updates on provider information, sending reminders for incomplete data.
• Reporting : Preparing quarterly reports, and end-of-year utilization and satisfaction reports, as well as monthly reports and narratives.
• Research : Conducts comprehensive research using a variety of resources to complete, prepare, assemble, process, and / or generate reports and other documentation, or to respond to inquiries, questions or requests
• Advocacy : Serve as a representative of the company and program at community events and meetings, advocating for the program’s services and the organization’s mission and values, as needed
• Technology and Software : Utilize technology and program-specific software to collect consumer data, analyze and track performance, program activities, and operations, obtain professional development, and meet program requirements.
• Other duties as assigned : Complete other duties as assigned by the CCR&R Senior and / or Assistant Program Directors, Program Supervisors, Vice Presidents, and / or CEO / President

REQUIREMENTS :

EDUCATION AND BACKGROUND :

KNOWLEDGE, SKILLS, & ABILITIES :

AGENCY REQUIREMENTS :

ABILITY REQUIREMENTS :

tasks. General daily priorities may change at a moment’s notice and the position requires quick response time and

flexibility.

Disclaimer :

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Any offer of employment is contingent upon drug test and fingerprint clearance.

Equal Opportunity Employer :

Child & Family Resources is committed to creating a welcoming and inclusive workplace for everyone. We value and celebrate our differences because it makes us stronger as a whole. For more information, visit : https : / / www.childfamilyresources.org / edi.

About Child & Family Resources :

At Child & Family Resources, nothing is more important to us than healthy, happy children. We believe that educated parents and a wealth of resources are crucial to a child’s success, confidence, and development. Our team is committed to offering accessible programming that helps parents be the best they can be and allows children to thrive. We have offices in 13 locations throughout Arizona.When you work at Child & Family Resources, you’ll have an opportunity every day to improve the lives of those around you. The teams at our offices throughout Arizona are made up of diverse individuals that reflect their community and are dedicated to helping others. Whether you’re looking for part-time employment or a full-time position, find your home with us. You can make a difference!

Salary : $18 - $20