Administrative Support Staff

The Administrative Support Staff works as a member of a multi-disciplinary team to provide quality service and maintenance of a safe environment for all clients. The Administrative Support Staff is responsible for assisting clients manage their services with the Community Behavioral Health Center.

SCHEDULE:

• Monday: 8:30AM - 5:00PM
• Tuesday: 8:30AM - 5:00PM
• Wednesday: 11:30AM - 8:00PM
• Thursday: 8:30AM - 5:00PM
• Friday: 11:30AM - 8:00PM

Qualifications:

• High School Diploma, or equivalent experience required.

Responsibilities:
The following responsibilities are not meant to be all inclusive and may be adjusted to meet the agency’s needs.

• Provide accurate information regarding agency policy, procedures, and service options when inquiries are made by potential new clients and community resources and services providers.
• Act as the immediate liaison between all clients, clinic visitors and agency staff
• Possess excellent customer service and interpersonal skills
• Assist in connecting visitors with Open Access services, when requested
• Maintain accurate information on all clients in the agency in the agency electronic health records including demographics, history of service and insurance data, in addition to service status.
• Assist clients with accessing transportation
• Maintain a positive working relationship with agency staff, supervisors, and community contacts
• Collect co-payment from clients as well as outstanding accounts for all
• Schedule client appointments and notify/document cancellations
• Maintain agency records within procedural requirements
• Maintain current knowledge related to rules and regulations governing confidentiality of medical records including but not limited to HIPAA
• Process release of records with special attention to HIPAA confidentiality rules
• Answer incoming calls and route caller to appropriate staff
• Maintain and update information at front desk, including waiting room Information and notices, as needed
• Be knowledgeable of new programs (or changes in existing programs), activities, and groups
• Maintain mailboxes and process incoming/outgoing mail and faxes, including notifying appropriate staff of incoming deliveries and ensuring outgoing mail has appropriate postage
• Provide general agency correspondence as needed
• Provide translation (if bilingual) between clients and staff when needed
• Maintain program databases
• Provide administrative support to office manager and program staff
• Maintain regular and timely attendance
• Adhere to the agency’s policy regarding confidentiality
• Maintain a positive attitude and promote a positive work environment
• Adhere to all policies set forth in the Employee Manual
• Have a commitment to the agency’s philosophy and the ability to translate this to others
• Utilize a trauma informed approach when communicating with clients
• Other office duties as deemed necessary

Cultural Competency Qualifications

• Awareness of personal attitudes, beliefs, biases, and assumptions about others
• Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
• Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
• Cultural knowledge of key populations that will be served to address disparities in service delivery
• Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
• Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency

Benefit Details:

• Benefit eligible at 20 hours
• Medical – Harvard Pilgrim/Health Plans - 75% employer paid for full-time employees
• Dental – Delta Dental
• Vision - Eye Med
• 2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
• 12 sick days per year (accrued monthly); 2 personal days per year
• 10 paid holidays
• 401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
• Tuition reimbursement – Up to $1,500 per calendar year
• FREE Clinical Supervision towards licensure & Professional Licensure reimbursement (LICSW, LMHC)
• FREE CEU's and Trainings- up to 1,000 trainings available!
• Flexible spending accounts – save on medical expenses and dependent care!
• 100% Employer paid Life Insurance
• 100% Employer paid Long Term Disability and AD&D
• Mileage Reimbursement of .62 cents/mile & Employee Discount Program
• FREE Employee Assistance Program and AbilitiCBT Mental Health program for employees & their family

Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ , AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $18.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $1,500