What are the responsibilities and job description for the Client Support Specialist position at Child & Family Services of NY?
Description
The Client Support Specialist provides exceptional customer service to all stakeholders, including clients, staff and independent contractors of the agency. This position provides administrative support to a variety of programs within the agency. Duties include front desk (receptionist) coverage, phone engagement with clients, utilization of the electronic record system, and back-up support at both clinic locations for a variety of clerical tasks. This versatile position necessitates strong technical skills, high motivation, attention to detail and organization.
Schedule : Monday 11AM - 4PM
Tuesday 12PM - 6PM
Wednesday 11AM - 4PM
Thursday 3PM - 8PM
Friday 12PM - 5PM
Major Responsibilities / Activities :
Client engagement duties include :
Provide front desk receptionist duties, following standard customer services protocol; greet and welcome clients demonstrating sensitivity to client trauma history, mental health issues, cultural barriers & socio-economic challenges
Participate in the phone queue as assigned, answering the telephone in a professional manner, resolving or routing the phone call appropriately
Model and practice sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions
Participate and contribute to program Quality Improvement process
Promote the department, as needed
Complies with all agency policies and procedures
Administrative support includes :
Handle all duties that are necessary from the clinical staff and in regards to their client roster. These duties include : mail distribution, faxing, case filing, opening and closing records, assisting staff with problems they experience while using the computer system, etc.
Be proficient in use of electronic record system including : report running, maintenance, entering of clients from starting point to closing, and using the electronic scheduler
Monitor client data and insurance information and follow up on coverage ineligibilities and problems
Record and manage all Medical Record Requests coming into the agency per agency policy
Minimum Requirements :
At least two years of office experience, preferably in the human services field
Bi-lingual (write, speak, and read both English and Spanish) candidates preferred
Strong computer skills
Excellent interpersonal skills, including written and oral communication
Experience interacting with children & adults with mental illness preferred
Pay Rate : $18 per hour
Diversity Statement :
Within our agency and in the communities that we serve, C&FS is committed to diversity and inclusion with race equity at the center. Every day we work to promote safety, health, and wellness. We will not stop until Black, indigenous and people of color are free from racism and experience peace, prosperity and well-being.
Child & Family Services is an Equal Opportunity Employer :
Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $18
