What are the responsibilities and job description for the Client Support Specialist - Reimbursement Accounts position at P&A Group?
We're currently seeking a full time Client Support Specialist. This position would be responsible for ensuring seamless benefits administration for our customers and clients. The Client Support Specialist will be responsible for day-to-day administration, service delivery of employee benefit plans, including reimbursement plans such as Section 125, 129, 132, and 105.
Key Responsibilities:
- Administers all reimbursement account programs, including but not limited to FSA, DCA, Parking, Commuter, MERP/HRA, Lifestyle account.
- Administers assigned case load to ensure optimal client/customer satisfaction and performs all phases of case record keeping procedures.
- Performs all necessary discrimination tests.
- Review daily flex claims and claim queues to ensure accurate and timely participant reimbursement.
- Responsible for providing excellent customer service by responding to emails, and voicemails within P&A's established standards.
- Monitors and tracks accounting related functions such as disbursement check register, billing, month-end reporting.
- Reconciles and monitors the posting of employer deposits, accounting for all changes, terminations, and new hires.
Requirements
- Associates Degree required; Bachelor’s Degree preferred
- 1 – 2 years of Reimbursement Account Services experience is required
- Intermediate knowledge of Microsoft Office Skills – Excel, Word, Outlook
- Excellent problem-solving skills with high attention to detail
- Solid oral and written communication skills
- Comfortable working in a result driven team environment
- Self-starter with the ability to work independently in a fast-paced environment with critical deadlines
- Strong attention to detail, ability to prioritize and use time management skills and ability to work independently with critical deadlines.
Benefits:
- Health Insurance (100% fully paid employee coverage)
- Medical Expense Reimbursement Account that covers almost all of your out-of-pocket medical costs
- Dental Insurance (100% fully paid employee coverage)
- Vision Insurance
- Short Term & Long Term Disability (100% Employer Paid)
- Employer Matching 401(k) Plan
- Casual Dress Environment (We want you to be comfortable, too!)
- And so much more!
An Equal Opportunity Employer
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: Hybrid remote in Williamsville, NY 14221
Salary : $18 - $22