Family Resource Center Manager (Bilingual)

The Bilingual Family Resource Center (FRC) Manager is responsible for all of the programs that operate under the Family Resource Center umbrella. This position supervises staff working in Supervised/Supported Visitation, Resource Family Training, Resource Assistance — which provides oversight of the Intensive Case Management Diaper Project, Basic Needs Program, and Food Pantry Program — and Front Desk positions.

This position will help grow the services within the Family Resource Center as well as collaborate with partners in the community. This position is responsible for ensuring that all contract/grant requirements are met including scopes of work, data collection & reporting, as well as performing community outreach. This position is also responsible for managing facility operations and maintenance of our two buildings.

CPI is committed to a diverse, inclusive and equitable work environment. Our staff represent our community and persons with lived experience in the areas in which we serve. Our goal is to employ a workforce that supports racial equity, values differences, and celebrates unique perspectives. Everyone is welcome at CPI.

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Minimum three years’ experience in managing non-profit social services or mental health related programs.
• Bachelor’s degree in a related field preferred.
• Experience in developing and presenting training materials.
• Training and familiarity with the Triple P Positive Parenting Program.
• Knowledge/experience with domestic violence; parenting issues, child development and family resources.
• Knowledge and experience in working with diverse populations, utilizing culturally competent, strength-based strategies.
• Ability to supervise and collaborate with staff in a manner that is flexible and supportive yet ensures accountability
• Ability to work in partnership with a strong leadership and a committed staff with high standards.
• Basic computer skills required including Microsoft Office Suite, Google Drive, Zoom, etc.
• Bilingual in Spanish/English is required.

ESSENTIAL COMPETENCIES:

• Demonstrated competencies in supervising and training program staff.
• Interpersonal skills: cooperates and collaborates effectively. Ability to serve as a liaison between clinic staff, administration and support staff. Displays a professional demeanor. Promotes a cohesive, team-oriented environment.
• Ability to work effectively with a wide range of personnel and clients in a diverse community.
• Communications: express ideas clearly, concisely and effectively, both orally and in writing. Practice effective listening skills. Positively represent CPI to clients, employees, and other community providers.
• Experience in community collaborative partnerships.
• Grant writing experience.
• Time management skills and organization skills.

ESSENTIAL FUNCTIONS:

• Supports staff to deliver trauma informed, evidence based services for parents and children.
• Oversees data collection and prepares detailed reports on program efficacy and outcomes.
• Ensures all licensing and compliance regulations are met.
• Ensures consistency with professional ethics, laws and agency policies and procedures.
• Collaborates with HR to recruit and hire new staff; conducts interviews and manages orientation and training process.
• Conducts regular check-ins with staff to evaluate performance.
• Conducts coaching, progressive discipline and employment termination meetings.
• Coordinates training, conferences and other related educational opportunities for program staff.
• Creates teamwork among program staff, support staff and the administrative and management teams in order to best carry out and meet the goals of the agency.
• Attends relevant community meetings and performs outreach to build and maintain relationships with partner organizations.
• Participates in CPI leadership team meetings.
• Communicates with vendors and contractors with respect to building maintenance and operations of the physical plant.

PHYSICAL REQUIREMENTS:

• Ability to lift 25 lbs (supplies)
• Prolonged sitting and working on a computer and telephone.

NOTICE: This job description is provided as a general summary of common job duties performed by individuals assigned this job title. It is not all-inclusive, nor is it intended to create a contract, written or implied, between employees and Child Parent Institute, nor does it in any way alter the at-will employment relationship that exists between employees and Child Parent Institute. As a condition of employment, all agency employees are expected to perform job duties assigned by agency management even when such duties are not included in their job description. CPI is an equal opportunity employer.