What are the responsibilities and job description for the Office Clerk/Family Mentor position at Children & Family Institute?
Who we are and our mission:
Children & Family Institute (CFI), we build, strengthen and restore families. Continuously providing solutions that will impact the next generation. We focus on empowering families one child at a time. Our mission is to provide education support services and life skills to improve the quality of life of families. Our objective is to make a meaningful impact for our mothers, fathers, and children regardless of their challenges.
Not only that we believe in making an impact in our institution, we also believe in taking care of our employees. We offer medical, dental, and life insurance. CFI is a wonderful place to engage with many people who need assistance. If you have the compassion to help people, we invite you to start a rewarding job and help make a difference in other people’s lives!
Position Summary:
As an Office Support Clerk/Family Mentor, you will be responsible for providing excellent customer service to our clients, visitors, families and team members by generally being the first point of contact. Responsibilities also consist of tasks such as answering phones, filing, typing, faxing, scheduling appointments and other duties as needed
The candidate must be bilingual in Spanish, detail-oriented, hard-working, be able to multi-task, well organized, and have great writing and oral communication skills. Previous experience working with the public. Must have computer skills (i.e. Microsoft excel, outlook, and word). Respect the client’s rights and confidentiality. Be compassionate and approachable.
General Responsibilities:
- Duties consist of, but not limited to, answering incoming calls, greeting clients, email correspondence, and maintaining client files.
- Conduct 2 (3-hour classes a week with a minimum of 25 individual mentor hours.
- Provide Children and Family service information via telephone and in person to the general public, members of the professional staff and clients.
- Participate in outreach events to recruit new clients and families to serve.
- Verifying and updating demographics and client information.
- Coordinates administrative functions relating to our services and outside resources.
- Ability to independently set priorities and organize work task to meet deadlines,
- Track inventory of office supplies.
- Ensuring compliance with established processes, policies, and regulations.
Education:
- High school or equivalent
Experience:
- Spanish Speaking (Highly Preferred)
- Customer service: 2 years (Highly Preferred)
- Computer skills: 1-2 year (Highly Preferred)
Job Type: Full-time
Pay: $38,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
Language:
- Spanish (Preferred)
Ability to Commute:
- Texarkana, TX 75503 (Required)
Ability to Relocate:
- Texarkana, TX 75503: Relocate before starting work (Required)
Work Location: In person
Salary : $38,000 - $45,000
