Lab Phleb - Lead Phlebotomist

Job Title & Specialty Area: Lead Phlebotomist

Department: Lab Phleb

Location: SPC-Plano

Job Type: On-Site

Why Children’s Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary

This job is responsible for overseeing the phlebotomy team to ensure the integrity and acceptability of specimens for testing by collecting specimens according to all established procedures and regulatory requirements while providing the best experience to the patient and parents. Actively promotes a Lean work culture by performing team member duties and training phlebotomy team members to ensure consistent use of Lean principles and processes, including continually seeking work process improvements. Plano outpatient lab: Additional responsibilities will include but not limited to: registering and inputting patient information and performing lab testing.

Responsibilities

• Lead Responsibilities: Provides oversight of the general operation of the Outpatient Lab. Trains new employees and ensures both technical competency and customer service skills are adequate, and required training and/or competency paperwork is complete, prior to the new employee working on their own. Monitors and audits the quality of orders placed, draw paperwork completed, and specimens collected by the phlebotomy team, retraining and documenting as needed. Ensures that phlebotomists adhere to the policies and procedures outlined in Children's Health's policies. Assists with Quality Assurance Records to monitor the performance of Key Indicators. Keeps Outpatient Lab Supervisor informed of any employee, patient/family, or physician/nurse issues.
• Phlebotomy Responsibilities: Perform pediatric phlebotomy (venipuncture, finger stick, and heel stick ) according to established procedures. Identify patients and properly label specimen tubes. Determine priority of draws; ensure timely collection of all patient samples. Greet and establish rapport with patient and/or parent. Explain procedure at age-appropriate level and obtain correct specimens for tests ordered according to established procedure. Properly label and package specimens and supporting documentation for transport to the lab. Align daily work with individual, section, departmental and organizational goals and objectives.
• Patient Testing Responsibilities: Perform waived or moderately complex testing to obtain and record results for laboratory tests according to established procedures within established TAT as delegated by the Chief of Pathology. Recognize and document normal, abnormal, critical test results. Operate and perform daily preventive maintenance of equipment according to written procedures and documents; report equipment malfunctions and request service as necessary. Communicate with physicians, nurses or other requestors by telephone, computer or other method that ensure confidentiality. Maintain all clinical competencies required in section and perform in accordance with laboratory policy to provide accurate test results, slides, photographs and / or documents.
• Regulatory, Quality and Process Improvement Responsibilities: Understand and adhere to Lean principles and process such as standard work and maintaining 5S concept in work area realizing that all processes are driven by the needs of the customer. Maintain inspection readiness; demonstrate knowledge and ownership of current inspection requirements for all applicable regulatory and accrediting agencies relating to area of responsibility. Participate in tracers, mock inspections, regulatory reviews and Quality Assurance meetings as required. Look for, initiate and / or participate in quality improvement opportunities with the same level of importance as performing quality technical work.
• Actively participate in inventory control and supply chain operations. Look for, initiate and/or participate in quality improvement opportunities with the same level of importance as performing quality technical work. Promote teamwork and cooperation through helpful, courteous, and positive interactions with colleagues. Promote a trusting and secure work environment through supportive, dependable interactions. Take ownership of performance and PEAC process by understanding lab goals and objectives and aligning individual performance with hospital and lab goals and objectives. Using an awareness of how the work performed is valued by the customer, perform duties, make decisions, take actions and continually strive to improve work processes. Ensures that the phlebotomist team is consistently monitoring their supplies and out dates.
• Specimen Transport Responsibilities: If assigned to work at facility other than Dallas, may be required to transport specimens to Dallas campus for testing.
• Distribute POCT supplies.
• Assist with Point-of-Care testing needs.
• Perform clerical responsibilities and other duties and special projects as assigned.
  
  

Other Information

WORK EXPERIENCE

• At least 3 years Related experience Pref
• Pediatric phlebotomy experience Pref
• Lab experience performing testing and troubleshooting Pref
  
  

EDUCATION

• High school diploma or equivalent required; additional training beyond high school Req
• Two-year Associate's degree or equivalent experience Pref
  
  

LICENSES AND CERTIFICATIONS

• Certified Phlebotomist, Certified Medical Assistant, Certified EMT or certification eligible with the ability to acquire the certification 120 Days Req
  
  

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care For You

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement
  
  

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.