Sr. Systems Administrator – ServiceNow

Job Title: Sr. Systems Administrator – ServiceNow

Location: Trinity Towers, Dallas

Job Type: Hybrid, Full-Time (Texas Resident Required)

Position Summary

The Sr. Systems Administrator for ServiceNow will provide expert systems guidance in the design, implementation, and support of production, test, and development environments. In addition, the Sr. Systems Administrator will collaborate with management and technical experts to develop a long-term architectural strategy, ensuring a stable and scalable ServiceNow environment.

Responsibilities

• Provide direction and expertise in the design and implementation of ServiceNow and related operating systems environments.
• Identify and resolve architectural issues, proposing solutions that align with Children's Health's long-term architecture strategy.
• Make strategic architecture design decisions and perform systems performance and process modeling to create a reliable foundation for growth.
• Create and maintain detailed documentation of technical designs, program specifications, and operational procedures.
• Oversee the health of assigned system environments, ensuring stability across production, QA, and development.
• Perform upgrades, apply patches, and implement performance enhancements to maintain optimal system performance.
• Effectively communicate architectural concepts and system direction to directors, managers, and analysts to build strong customer relationships.
  
  

Work Experience

• Required: At least 5 years of experience in information processing solution development.
• Required: Minimum of 3 years of experience in ServiceNow application administration or development.
  
  

Education

• Required: Bachelor's degree or equivalent experience.
  
  

Certifications And Licenses

• Service Now Certified System Administrator Certification (CSA)
  
  

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities, and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

• Holistic Benefits – How We’ll Care for the whole you!
• Physical Health - Medical, dental, and vision
• Mental Health - Employee assistance, PTO
• Family Support- Parental leave, virtual tutoring, fertility, adoption, etc.
• Financial Wealth - Employee Saving Plan, Company matching, etc.
• Insurance and Security - Life, AD&D, short- and long-term disability insurance, etc.
• Lifelong Learning- - Education Assistance, student loan assistance, professional certifications, etc.