JOB DESCRIPTION
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Work Shift
Work Day(s)
Monday, Sunday, Thursday, Tuesday, Wednesday
Shift Start Time
9 : 00 AM
Shift End Time
6 : 00 AM
Worker Sub-Type
Regular
Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture : People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.
Job Description
Coordinates daily scheduling of patient appointments for medical procedures in a timely and efficient manner. Interacts extensively with physicians / diagnostic staff, office staff, and patients via phone, fax, and email, ensuring accurate and effective scheduling of appointments for needed medical procedures. Independently and accurately handles a wide range of scheduling duties in a fast-paced environment. Works collaboratively with team members to provide quality service to proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.
Experience
- Experience in using computers with a high degree of accuracy
- Successful completion of a course in medical terminology or equivalent experience
Preferred Qualifications
One year of experience in clinical scheduling or an assigned clinical discipline or completion of an externship program approved by Children’sFor Radiology, experience in a clinical or healthcare settingEducation
High school diploma or equivalentCertification Summary
No professional certifications requiredKnowledge, Skills, and Abilities
Ability to word process accuratelyAble to handle stressful work situations and conflicts with professionalismAbility to communicate effectively both orally and in writingExcellent organizational skillsAbility to work effectively without direct supervision and follow standard proceduresExcellent customer service skillsFluency in Spanish or other languageJob Responsibilities
Schedules patient appointments for medical procedures / cases for designated department, including medical procedure directives from faxes, phone, or other instructions, and contacts doctors' offices to resolve discrepancies.Coordinates all aspects of procedure scheduling and understands guidelines for each scheduled procedure.Collects and / or confirms patient demographic / insurance information as required and enters data accurately into the department’s scheduling system.Stays aware of insurance authorization needs and follows department policies on establishing appointments that do not have confirmed authorizations.May coordinate all aspects of medical procedure scheduling for specific modalities in accordance with hospital policy for patient gestational and chronological age, including coordination with doctor's office, house supervisor, department nursing staff, and other departmental schedulers.Confirms schedule with doctor’s offices, including time of procedure and communicates and resolves any conflict about daily schedule(s).Communicates clearly to doctors' offices and parents any instructions related to appointments.Utilizes computerized scheduling system and electronic order management functions and capabilities (may be required to use computerized scheduling system to maximize efficiency of block scheduling, e.g., typing, data entry, alpha / numeric filing, and computer skills).Assists in identification of ways to improve scheduling process.Completes quality assurance for all scheduled patients.May precept for orientation and training of all newly hired schedulers in standard procedures, quality control, quality assurance, and continuous quality improvement programs.Primary Location Address
2620 Satellite Blvd
Job Family
Patient Access
