CENTRALIZED REFERRAL COORDINATOR (49042)

Job Details

Job Location

Greensboro, NC

Position Type

Full Time

Education Level

4 Year Degree

Job Category

Education

Description

Summary

The Centralized Referral Coordinator plays a key role in managing the intake and assignment of postnatal and community-based referrals. Working within a fast-paced office environment, this individual will collect, review, and assign referrals received through multiple channels, ensuring timely and accurate processing. This role involves maintaining comprehensive records of referral data using assigned collection methods and collaborating with various teams to ensure clients receive appropriate services.

Primary Job Functions

Duties

• Collect incoming referrals from the online portal, phone calls, fax, and email.
• Accurately assign referrals to relevant staff based on client needs and program requirements.
• Maintain and regularly review referral data in assigned collection method to ensure accurate and up-to-date information.
• Assist in other duties such as gaining program consent,
• Follow established protocols to track and manage referral caseloads efficiently.
• Respond to inquiries from community partners, healthcare providers, and families regarding referral processes.
• Ensure all referral documentation is up to date and accessible.
• Assist in generating reports and data analysis based on referrals for internal review and improvement of service delivery.
• Relationship Building
• Establish and maintain strong relationships with community partners to facilitate timely and effective coordination.
• Coordinate with community programs and agencies to streamline service delivery and communication.
• Data Management
• Accurately enter and manage data from family interactions, keeping all records up-to-date and securely stored.
• Collect, analyze, and report on referral data to track follow-up success and outcomes.
• Program Development and Communication
• Collaborate with the navigation team to assess and enhance the role of the Community Navigator, contributing to program growth.
• Provide feedback and recommendations to leadership on improving the referral and navigation process.
• Cultural Sensitivity
• Ensure all services are delivered in a manner that respects the diverse needs of each family.
• Contribute to a positive, engaging work environment.
• Display sensitivity to the service population’s cultural and socioeconomic characteristics
• Demonstrate the CHS Mission, Vision, and Values in the performance of all job duties.
• Develop a strong knowledge base and stay current on job-related issues and trends.
• Participate actively in departmental meetings, training, and education, as well as the quality process.
• Comply with CHS’s code of conduct, policies, procedures, and other obligations.
• Perform other duties related to department goals and projects as needed.
  

Qualifications

Job Qualifications

Education, Licenses & Certifications:

• Bachelor’s degree required, BS or BA in human services field preferred
• Bilingual skills welcomed
  
  

Experience:

• Two years of progressive experience in human services in the public sector, skill in interacting with families, medical providers, human service providers, and agency leaders.
• Three years’ experience in data management and analysis required
  
  

Competencies

Skills and Proficiency in:

• Strong and effective communication skills, both written and verbal
• Strong time management, organization, and attention to detail
• Proven ability to take initiative, be proactive, and to work independently as well as in teams’ environments.
• Proven ability to engage and build relationships with families
• Strong focus on customer service
• Strong computer skills (Microsoft Applications as well as electronic data systems, time sheets, expense reports, use of virtual platforms for meetings)
  
  

Ability to:

• Work independently and maintain adherence to deadlines.
• Be physically able to use standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines
• Maintain a valid North Carolina driver’s license, adequate auto insurance, and have access to an operating vehicle to attend to CHS business
  
  

Schedule Expectations

This position is a nonexempt/hourly job that will require some weekend and evening work. The ability to work flexible hours is required to meet business needs. If working remotely, this position will be required to be available by telephone and email during standard work hours as required. Some local travel is required to conduct business-related activities.