SUPPORT SERVICE COORDINATOR - Homebuilders (49623)

Description

Summary

Support Services Coordinator for Homebuilders is responsible for the management of family records and administrative support for Homebuilders. These duties include the coordination of client records, data systems management, workflow, billing, and reporting activities.

Primary Job Functions

• Duties
• Manages family client records for Homebuilders staff including new case set-up and follow-up on missing items.
• Processing and filing of case documentation to support program.
• Assists with identifying resources for families and children within region(s) of assignment.
• Preparation and submission of monthly/quarterly reports.
• Participates in Quest activities.
• Assists in coordination of site visits.
• Provides coverage in regional office of assignment as assigned.
• Provide assistance to clients and other visitors in the office area .
• General.
• Perform other duties related to program goals and projects as needed.
• Display sensitivity to the service population’s cultural and socioeconomic characteristics.
• Attend team meetings (in person or via virtual platform).
• Contribute to a positive, engaging work environment.
• Demonstrate the CHS Mission, Vision, and Values in the performance of all job duties.
• Demonstrate and work within the Homebuilders® model which clearly shows the values and beliefs that guide program design.
• Uses behaviorally descriptive, value-neutral language, and avoids the use of labels and inference when communicating with or about family.
• Participate actively in departmental meetings, training, and education, as well as the quality process.
• Display sensitivity to the service population’s cultural and socioeconomic characteristics.
• Operate in a professional work environment.
• Perform other duties related to department goals and projects as needed.
  
  

Qualifications

Job Qualifications

Education, Licenses & Certifications:

• Some college experience required; four-year college degree preferred.
  
  

Experience:

• A minimum of two years’ office coordination experience is preferred.
  
  

Competencies

Skills and Proficiency in:

• Intermediate computer skills (Microsoft Applications as well as electronic data systems, report management, use of virtual platforms for meetings.
• The ability to problem-solve barriers while being sensitive to maintaining professional relationships.
• Excellent oral and written communication skills
• Proven effective organization and time management.
• Ability to use data for overall program improvements.
  
  

Ability to:

• Ability to work independently and maintain adherence to deadlines.
• Work collaboratively with colleagues, clients, and other service providers
• Use of personal vehicle required to transport clients to resources deemed appropriate for services.
• Maintain a valid North Carolina driver’s license, adequate auto insurance, and have access to an operating vehicle to attend to CHS (Children s Home Society) business.
• Must pass a criminal background and central registry check.
  
  

Schedule Expectations

This position is a salary exempt job that will require some weekends and evenings work, along with working our standard scheduled week. The ability to work flexible hours is required to meet business needs. If working remotely, it will be required to be available by telephone and email during specified hours as required. Frequent travel required to conduct business-related activities.