Business Office Coordinator

Description

Wage: $20 to $22.77 an hour (DOE)

Schedule: Monday through Friday – 8 AM to 5 PM

Position Overview:

Children’s Home Society of South Dakota is seeking a Business Office Coordinator to support through office coordination in the delivery of high-quality mental health services to those in need. As a leader in compassionate, trauma-informed care, Children’s Home Society is committed to fostering equity and inclusion in all aspects of our work.

By joining our team, you will make a difference every day—creating positive change for individuals, families, and communities. Each smile, hug, and heart you touch will reflect the meaningful impact of your work.

Benefits of Employment at CHS:

• Work-Life Balance: Set schedule, no weekends or holidays. 
• Comprehensive Benefits: Equal up to 30% of your salary. Two health insurance options (Traditional Plan & High Deductible Health Plan with HSA), vision, dental, employer-paid Group Life Insurance and Accidental Death & Dismemberment (AD&D), Short Term & Long-Term Disability, and additional voluntary life and critical illness plans.
• Financial/Education Assistance: Up to $200 per month in tuition reimbursement or student loan repayment for qualifying employees.
• Competitive Compensation: $20 to $22 an hour (DOE) with yearly merit-based raises.
• Generous Paid Time Off: Includes a generous PTO package with 40 hours upfront, 10 paid holidays, and 8 hours "Day of Service" for volunteering in the community.
• Retirement Plans: Once entry into the plan, employees receive a 3% employer contribution each pay period and an up to an additional 5% profit sharing. Employees are 100% vested after 4 years of credited service. 
• Referral Bonuses: Earn up to $1,000 for referring new employees.

What You Will Do:

• Register clients/patients in the Electronic Health Record System (EHR), ensuring accurate demographic and insurance information for timely claims processing.
• Coordinate completion of appropriate paperwork by clients/patients based on appointment type and insurance and registration status.
• Assist with client/patient scheduling and follow-up, ensuring proper coverage and support for providers. Triage calls and delivery of messages promptly.
• Manage staff scheduling to maintain coverage and support providers' schedules.
• Ensure security and accuracy of medical records, payments, and databases.
• Respond to requests for information and release of information from patients and providers and payers. 
• Stay informed about various types of medical insurance plans and explain them as required.
• Stay abreast of service standards and policies, including telehealth guidelines.
• Manage inventory by accounting for and placing orders for all necessary supplies.
• Perform other duties as assigned.
• Ability to work collaboratively with all staff members, fostering a supportive and professional environment.
• Excellent communication skills and professionalism when interacting with clients/patients, family members, and other stakeholders.
• Dedication to creating a healing environment for patients, staff, and providers.
• Strong ability to prioritize tasks and adapt to changing priorities quickly.
• Commitment  to maintaining confidentiality and discretion.
• Flexibility and willingness to adapt to evolving needs.

What We’ll Love About You:

• You are a team player that promotes a positive work environment.
• You are capable of handling highly sensitive, confidential information.
• You are able to effectively communicate. 
• You align with our mission, vision, and values.
• You are organized and are able to pay strong attention to detail. 
• You are able to have professional and kind client and public interactions. 
• You are able to show awareness and respect for the diverse cultural backgrounds of our employees and clients. 

Requirements

Education:

• Associate degree required; 
• Bachelor’s degree preferred.

Experience:

• Minimum of one year of experience in a chiropractor, dental, or medical office, with proficiency in patient registration and billing.
• Knowledge of medical terminology and administrative procedures. 
• Experience in a customer service setting is preferred.
• Ability to understand and navigate the interests and motivations of major donors.

Skills:

• Proficiency with Microsoft Office programs is preferred.

Physical Demands and Work Environment:

• This role primarily operates in an office environment with minimal exposure to dust, noise, etc.
• Extended periods of  PC viewing and keyboarding are required.
• The position entails extended periods of sedentary work.

Salary : $20 - $22