What are the responsibilities and job description for the ACCOUNTING AND OPERATIONS SUPPORT SPECIALIST position at Children's HopeChest?
JOB SUMMARY:
The Accounting and Operations Support Specialist will report to the Controller and will be responsible for creating positive constituent experiences, through both outgoing and incoming contacts, and for completing a variety of accounting tasks. This individual will also be responsible for a variety of other tasks, to support Finance, Strategic Partnership, Travel, Sponsorship and Executive operations. This position will be in-person at our headquarters office. There may be opportunities to periodically work remotely.
RESPONSIBILITIES:
Constituent Contact:
● First point of contact for incoming donor calls, voice mails, and emails, with a focus and responsibility to create a positive constituent experience and to strengthen donor relationships
● Make outgoing calls to donors with lapsed credit cards, to obtain updated payment information
● Update constituent information in CRM system
Accounting Tasks:
- Prepare bank deposit
- Post checks received into CRM system
- Prepare and mail weekly past due letters for lapsed sponsors
- Prepare and mail receipts for contributions by check
- Process Accounts Payable bills
- Prepare and distribute (email or printed letter) reminders for sponsorship renewals, missed sponsorship contributions, etc.
· Data maintenance in CRM system
· Complete monthly bank reconciliations
Other Tasks:
● Manage supplies for office
● Provide support for new partner launches and sponsorship pushes
● Edit and distribute CarePoint update reports to partners and sponsors
● Coordinate applicant search process for open positions
● Provide administrative support for performance review process
● Digital file organization and maintenance
● Other tasks as needed to support all departments
REQUIRED EXPERIENCE:
● Customer service/constituent contact experience
● Basic skills with Microsoft Excel and Microsoft Word
● Willingness to learn accounting and financial skills
ESSENTIAL QUALIFICATIONS:
● Excellent communication skills
● Passion for engaging with people
● Gregarious and energetic personality
● Attention to and tolerance for detail
● High standards of accuracy
● Ability to take ownership of projects
● Follow through
● Ability to work independently
● Highest level of honesty and integrity
● Organized with excellent prioritization skills
● Professional demeanor in written and oral communication
● Problem solver
CULTURAL FIT:
● Ability to connect with others cross-culturally
● Fit within a faith-based organization
● Passionate commitment to HopeChest’s mission and core values
● Positive, energetic, proactive, team player
TRAVEL REQUIREMENTS:
The position will not include travel as a regular part of the job expectations.
BENEFITS AND SALARY:
Children’s HopeChest is committed to attracting, motivating, and retaining talented team members who align with our company’s core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include:
● Health insurance with HSA option
● Dental insurance
● Vision insurance
● Life/AD&D insurance
● Short- and Long-Term Disability coverage
● 401(k) with company match
● Paid Time Off
● Paid Holidays
Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. Children’s HopeChest reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.
Salary Range: $37,000-$40,000, dependent on qualifications and experience
Salary : $37,000 - $40,000