What are the responsibilities and job description for the Patient Experience Representative- Cardiology : 100% in person position at Children's Hospital Boston?
78548BRJob Posting Title : Patient Experience Representative- Cardiology : 100% in personDepartment : Cardiovascular ProgramAutoReqId : 78548BRStatus : Full-TimeStandard Hours per Week : 40 Job Posting Category : AdministrationJob Posting Description : Boston Children's Hospital's Cardiology unit is seeking to hire a Patient Experience Representative. This position primarily involves behind-the-scenes work, including heavy use of Epic (training provided), and generating reports for 80 doctors. Strong attention to detail and quick response times are essential for success in this role. The Patient Experience Representative will provide administrative support for clinical services under close supervision and work to enhance the patient experience by efficiently coordinating services for patients and their families. The role also requires a demonstrated interest in contributing to departmental and organizational projects, with a focus on continuous process improvement.
PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions
Not eligible for internal employees)
This Patient Experience Representative is 100% in person and will be responsible for :
Patient Encounter Management :
Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting the patient encounter
Administrative :
Recording and relaying messages, prioritizing urgent calls for information or services, and initiating emergency service calls when necessary.
Utilizing Epic to provide administrative support to doctors.
Generating reports in Epic and promptly responding to doctor requests.
Offering general clerical assistance as needed.
To qualify, you must have :
A high school level of education, Bachelor's Degree preferred
Healthcare Administration experience preferred
High attention to detail
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies
Schedule : 8 : 30-5 M-F
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Office / Site Location : BostonRegular, Temporary, Per Diem : Regular Remote Eligibility : Onsite Only
