What are the responsibilities and job description for the RN Supervisor, Ambulatory Care position at Children's Minnesota?
About Children’s Minnesota
Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.
Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.
Department Overview
Children’s Ambulatory Care Coordination (ACC) Program utilizes a model that is centered on empowering patients and their families to achieve maximum level of functional health. The goal is to empower families to assume independent coordination and gain self sufficiency in managing their child and families’ needs. The intended outcomes of the program are to optimize the patient / family experience, improve population health, and reduce cost.
Children’s ACC staff partners with patients/families in the context of their health care home (HCH) / medical home, to identify and provide support resources across the continuum of their child’s services. The child’s care coordination team will include the partnership of the child and their family, primary care provider (PCP), individual health care home clinic coordinators, and appropriate ACC staff. ACC staff can include APRN, RN and service coordinators. This team will collaborate to support efficiency and accuracy in meeting the patient/family needs.
Coordinator support occurs through in person contact at clinic appointments, in the care coordination office as well as telephonic and video visits.
Position Summary
In addition to the role as RN Ambulatory Care Coordinator; the supervisor will have leadership oversight of the Care Advocate Coordinators. The Supervisor is responsible for ensuring efficient daily departmental operations and oversee allocation of workforce resources and facilitate transitions of care, and has a key role in problem resolution of identified issues. The Supervisor supports the Hospital Flow, Case Management and Care Coordination Manager and program operations on all shifts. Supervision responsibilities include the RN Care Coordinator and Care Advocate Coordinators (CAC).
Other primary duties will also include:
Are there any preferred certifications or professional credentials?
Required
Please click here to view the Physical Demands
The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.
In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.
Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.
Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.
Department Overview
Children’s Ambulatory Care Coordination (ACC) Program utilizes a model that is centered on empowering patients and their families to achieve maximum level of functional health. The goal is to empower families to assume independent coordination and gain self sufficiency in managing their child and families’ needs. The intended outcomes of the program are to optimize the patient / family experience, improve population health, and reduce cost.
Children’s ACC staff partners with patients/families in the context of their health care home (HCH) / medical home, to identify and provide support resources across the continuum of their child’s services. The child’s care coordination team will include the partnership of the child and their family, primary care provider (PCP), individual health care home clinic coordinators, and appropriate ACC staff. ACC staff can include APRN, RN and service coordinators. This team will collaborate to support efficiency and accuracy in meeting the patient/family needs.
Coordinator support occurs through in person contact at clinic appointments, in the care coordination office as well as telephonic and video visits.
Position Summary
In addition to the role as RN Ambulatory Care Coordinator; the supervisor will have leadership oversight of the Care Advocate Coordinators. The Supervisor is responsible for ensuring efficient daily departmental operations and oversee allocation of workforce resources and facilitate transitions of care, and has a key role in problem resolution of identified issues. The Supervisor supports the Hospital Flow, Case Management and Care Coordination Manager and program operations on all shifts. Supervision responsibilities include the RN Care Coordinator and Care Advocate Coordinators (CAC).
Other primary duties will also include:
- Enhancing cross department outreach and relationship building.
- Process improvement in partnership with the System Hospital Flow, Case Management and Care Coordination Manager.
- Participate in projects that directly impact the Ambulatory Care Team within the team itself and across departments.
- Supervisor role will delegate participation and elicit feedback from team to foster staff engagement.
- Lead onboarding education for new staff and ensure that staff has knowledge of resources for success.
- Act as a team supervisor to support the needs of the clinics and hospital.
- Act as superuser for new or changing technologies and assistance with training staff.
- Assist manager in developing education and training resources for the team.
- This role will report directly to the System Hospital Flow, Case Management and Car Coordination Manager
- Unrestricted RN MN license
Are there any preferred certifications or professional credentials?
- CCM, CAN, AAACN, CCTM
Required
- Bachelor's degree in Nursing.
- Advanced degree in nursing or related field
- Minimum of 5 years in clinical role
- Minimum of 2 years working in care coordination role
- Informal leadership experience is preferred
- Direct multicultural clinical work with children and family
- Assessment and delivery of individualized multidisciplinary patient/family plan of care
- Community, social, psychological resource acquisition and navigation for patients and families
- Working knowledge of pediatric medical conditions including chronic co-morbidities
- Ability to effectively utilize and document patient information and plan of care into Electronic Health Record and other computer application-based tools
- Demonstrated customer service, conflict mitigation, engagement and organizational skills
- Minimum of two years' experience developing care management approaches for racially/ethnically/culturally/socio-economically diverse patient populations
- Supervisory experience
- Project management and change management
- Ensure a safe and just culture.
- Model to values of Children's Minnesota at all times (ie: huddles, team meetings, unit council, rounding, etc.).
- Create a positive and psychologically safe work environment.
- Commit to building a diverse, equitable, and inclusive work environment.
- Work to build action plans which create strong and sustainable employee engagement.
- Onboarding and orientation of staff, partnering with clinical education department.
- Partner with staff to promote personal and professional development.
- In partnership with scheduling team, support scheduling and shift trades as needed.
- Final timecard reviews/approvals for direct reports and assigned delegates to ensure compliance and accuracy.
- Recruiting and interviewing for vacant positions in assigned unit(s).
- Ensure current licensure/competencies for all direct reports and assigned delegates.
- Performance management for direct reports and assigned delegates.
- Demonstrated strong interpersonal communication.
- Critical thinking, analytical, and organization/time management skills.
- Demonstrated ability to lead and influence others.
- Resourceful: recognizes problems and identifies potential solutions by tapping into available resources, staff, and best practices.
- Creates trusting relationships and builds community.
- Able to make decisions and direct others in a dynamic environment.
- Works effectively in an environment with frequent interruptions.
Please click here to view the Physical Demands
The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.
In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.
Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
