Visitor & Membership Coordinator

JOB ANNOUNCEMENT

Job Title: Visitor & Membership Coordinator

Classification: Full Time, Non-Exempt

Compensation: $17.15 - $19.00 per hour

About The Museum

The Children's Museum of Pittsburgh provides innovative and inclusive museum experiences that inspire kindness, joy, creativity and curiosity for all learners. We forge connections with artists, community partners and neighbors to work on behalf of children, youth and families. We have a vision to transform education. We believe people of all ages can benefit from different types of learning experiences.

Benefits

We are proud to offer a comprehensive benefits package to eligible employees that includes: Medical, Dental, Vision, Flexible Spending Account, and Life Insurance. Paid Time Off (Vacation, Sick and Holidays). Floating Holiday, 403(b) Retirement Plan, Short and Long Term Disability. Free Museum membership. Parking at a discounted price.

Position Summary

The Coordinator assists in the management of the Children's Museum of Pittsburgh Membership program, including stewardship of long-term member relationships. Helps to develop strategy and implement plans for membership growth and member retention, understanding the unique needs of member families and how they utilize the Museum. This position is instrumental in the planning of member events and member early opens. The goal of the admissions/visitor component is to ensure outstanding guest services are provided to all members and visitors to ensure a safe, efficient and friendly visit, and to educate the front desk staff on membership programs and benefits.

Supervisory Responsibilities: Admissions staff and other visitor services staff as necessary.

Essential Job Functions

• Assists in the management of the membership program and sales.
• E-commerce management - memberships.
• Trains and supports Front Desk Staff on the sale of memberships to visitors.
• Accountability for all cash and receipts.
• Supervising and coaching all admissions staff while Manager on Duty.
• Ensure the safety and security of visitors.
• Assist in the parking operation.
  
  

Membership

• Handles questions from members' in-person, via phone calls and through email.
• Oversees membership customer service processes including processing new and renewing museum memberships and acknowledgment letters.
• Maintains accurate database records.
• Assists with the creation and execution of member programs, member previews and other member events.
• Partners with the marketing and Communications team to support the implementation, promotion, and communication of robust annual programing, helps to create membership collateral, and supports the museums online social media and website presence.
• Works with visitor Services to ensure proper training on memberships program, policies, and procedures and strategies to increase on-site sales.
• Maintain visitor conversion rates.
• Seek out ways to create a more inclusive and diverse membership.
• Communicate with Siriusware/ Tessitura technical support as needed, including facilitating upgrades, training issues and resolving open issues as they pertain to admissions and memberships.
  
  

Admissions

• Serves as manager on duty (approximately 2-3 times per week) and is responsible for daily opening and closing of admission desk and retail store, including till accounting, variance documentation and reconciliation.
• Helps to cover the front desk when needed.
• Assists front desk with database and membership questions
• Train admission staff in all areas of membership sales and data collection.
• Responsible for following and implementing Museum policies and procedures.
• Daily customer service interaction and customer service management issues/decisions including accident/incident reports.
• Ensure admissions desk are prepared for all special events where desk is in use.
• Work with VS management team to ensure overall quality performance and efficiency at the admissions desk. Includes monitoring supplies, ensuring automated announcements are set properly, communication any guest issues and reporting any concerns on staff performance.
• Understand and be able to perform emergency procedures
• Participate in one museum committee.
  
  

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time based on business needs and in support of the mission of Children's Museum of Pittsburgh.

Job Requirements

Education: High school diploma or GED required, Bachelor's degree preferred.

Experience

• At least two years in a customer service or fundraising role required, with additional preference for at least two years' museum experience.
• Experience with MS Office Suite required.
• Experience with SiriusWare / Tessitura, or another CRM preferred.
  
  

Skills

• Exceptional interpersonal and conflict-resolution skills
• Ability to work cross-departmentally
• Project Management
  
  

Physical Requirements, And Equipment Usage

• This position is primarily sedentary in nature. No excessive physical effort required, however, the position may require lifting or moving items with assistance such as for events. It will be necessary to move about Museum in normal course of administrative and professional activities.
  
  

The physical demands and work environment characteristics are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment, Hours Of Work, And Travel Requirements

• Tuesday - Saturday work week. Hours vary based on museum open hours. Occasional early or evening hours required for events.
• Duties will be performed in a museum environment, which includes interaction with the public and exposure to children and families.
  
  

Clearances

• FBI fingerprints results, PA Child Abuse History Certification (Act 33) and PA State Criminal Check (Act 34) are required.
  
  

If you are interested in applying for this position, please complete our online application found

at: https://pittsburghkids.org/about/careers-opportunities/careers/  

Thank you for your interest.

Our Employees are aware of this ad.

The Children's Museum of Pittsburgh provides equal employment opportunities without regard to race, color, ancestry, national origin, gender, sex (including pregnancy), sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran or military status, or any other characteristic or trait protected by local, state, or federal law.