Parent Navigator- Part time (20 hrs/week)- DC

Provide direct patient service by linking families to resources at Children's and in the community. Interact with patients, parents and other family members, physicians and other staff under moderate supervision in a courteous manner. Maintain referral data base and assists in generating monthly reports. Must be bilingual for Spanish. Have a personal history of working with families of children with special health care needs.

Minimum Education

High School Diploma or GED (Required)

Required Skills/Knowledge

Strong organizational and customer service skills required.

Computer knowledge including Microsoft Word and Excel necessary.

Familiarity with Children’s National Health System and community resources for children with special health care needs preferred. Spanish language skills may be required at designated health centers.

Functional Accountabilities

Communications

• Use range of communication skills to assist patient’s needs and staff requests.
• Communicate with relevant hospital staff about patient care.
• Participate in staff meetings and quality improvement activities to address patient care issues.
  
  

Patient Support

• Help patients schedule specialist appointments and verify appointments.
• Advocate for patient needs within the hospital system.
• Assist with referral process as needed.
• Follow-up with families to ensure needs met.
  
  

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance
• Continuously validate and verify information needed for decision making or documentation
• Stop in the face of uncertainty and takes time to resolve the situation
• Demonstrate accurate, clear and timely verbal and written communication
• Actively promote safety for patients, families, visitors and co-workers
• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
  
  

Organizational Accountabilities

Office Work

• Receive and log in referrals to Family Liaison.
• Assist in generation of monthly and annual reports.
• Document all referrals in the data base and track outcomes.
  
  

Organizational Commitment/Identification

• Partner in the mission and upholds the core principles of the organization
• Committed to diversity and recognizes value of cultural ethnic differences
• Demonstrate personal and professional integrity
• Maintain confidentiality at all times
  
  

Customer Service

• Anticipate and responds to customer needs; follows up until needs are met
  
  

Teamwork/Communication

• Demonstrate collaborative and respectful behavior
• Partner with all team members to achieve goals
• Receptive to others’ ideas and opinions
  
  

Performance Improvement/Problem-solving

• Contribute to a positive work environment
• Demonstrate flexibility and willingness to change
• Identify opportunities to improve clinical and administrative processes
• Make appropriate decisions, using sound judgment
  
  

Cost Management/Financial Responsibility

• Use resources efficiently
• Search for less costly ways of doing things
  
  

Primary Location

District of Columbia-Washington

Work Locations

CN Hospital (Main Campus)

Job

Non-Clinical Professional

Organization

Ambulatory

Position Status

R (Regular)

Shift

Day

Work Schedule

20hr/ week

Job Posting

Jan 16, 2025, 8:41:11 PM

Full-Time Salary Range

38043.2