What are the responsibilities and job description for the Systems Administrator II position at Children's of Alabama?
Summary
This is a position on the Systems Administration Group within the Interoperability & Systems Architecture Team in the Information Technology Department of Children’s of Alabama (Children’s).
The current focus of this role is on local administration and delivery of the remote hosted Epic patient care application, along with all on-premise and remote hosted applications that support and/or integrate with Epic. This role serves as a liaison and consultant between remote hosting and support teams, local application support teams, and local infrastructure teams. A Systems Administrator II works with modest manager direction in coordinating the implementation, management, upgrade, and troubleshooting efforts of the systems users, application support staff; application owners; help desk staff; network, server, workstation, and peripheral technical support staff; vendor staff; hosting provider staff; and other Systems Administrators. The Systems Administrator II supports assigned aspects of complex systems implementations and integrations; as well as, providing education for other less experienced Systems Administrators in the execution of their duties.
The primary responsibility of this role is to ensure that every application is performing optimally in support of the associated clinical and business processes in a hybrid, on-premise and remote hosted virtual client server infrastructure. The responsibilities of this role include providing oversight, coordination, and direction ensuring that installations, upgrades, and modifications of the hardware, firmware, and application software (operating, vendor, and custom) are timely and successful with minimal impact on clinical and business processes.
The clinical applications provide the functionality supporting inpatient, outpatient, surgical, and emergency patient care; including, physician documentation, nursing documentation, patient care ordering, medication ordering, medication administration, and observation and result documentation. The business applications provide the functionality supporting patient management and billing, human resource management and scheduling, time and attendance and payroll management, and supply chain management.
The successful candidate will evidence, through experience and education, an aptitude for administering complex client/server software installations in a Microsoft environment. Preferred candidates will be experienced with enterprise class healthcare and/or business operations application installation support. Responsibilities include maintaining a thorough understanding of the underlying application infrastructure architecture; along with, the specifics of the installation of the applications on that infrastructure. The successful candidate is characterized by an unrelenting determination to design, configure, and implement systems that meet the availability and performance expectations of the systems users; and to identify and remediate systems weaknesses that result in performance issues and systems failures.
Additionally, responsibilities include an understanding of the implications of change in the infrastructure and or application software on the performance and functionality of the applications. Responsibilities also include coordination of change management, software and firmware installations and upgrades, development migration and deployment, custom and third-party software integration, and downtime planning and support. Associated responsibilities include supporting and facilitating the activities of the Children’s development, quality assurance, and training teams; Fulfilling the Administrator responsibilities will include monitoring and troubleshooting the delivery and performance of the applications in development, test, training, and production environments.
Education
- Bachelors’ Degree in Computer Science, Technology Management, or related Information Technology degree combined with three years of experience in a similar role, OR
- Associates Degree in Computer Science, Technology Management, or related Information Technology degree combined with five years of experience in a similar role, OR
- Ten years of progressively responsible experience in a similar role
Experience
Knowledge of the following:
- Epic System Administrator Certified, preferred
- Epic Data Courier Certified, preferred
- Enterprise Class Client Server Clinical or Business Application Administration
- Change Management
- Incident/Problem Management Log Monitoring & Analysis Scripting Language
- Citrix Based Application Delivery
- Administering Applications in a Virtualized Architecture
