Complex Care Coordinator

At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Job Summary:

Schedules appointments for incoming phone calls, and via appropriate assigned MACC work queues, following set MACC Scheduling protocols, to determine level of need for all patients coming through our MACC Clinic/Day Hospital. Also provides Secretarial coverage for the MACC Oncology Clinic Front desk as needed. Responsible for maintaining smooth and efficient flow of patients in clinic, performing functions delegated by nursing and physician staff and maintaining and promoting a safe, clean and organized environment for all patients.

Job Requirements:

• High school education required.
• Registered with the State of Wisconsin Registry for Nursing Assistants/Home Health Aides within 18 months of hire.
• Current CPR certification - Basic Life Support (BLS) for Healthcare Providers through American Heart or American Red Cross is required.
• One year of scheduling experience preferred.
• Previous experience in a pediatric healthcare environment preferred.
• Interpersonal skills necessary to gather and share information with physicians, patients, visitors, families and team members in a courteous and confidential manner.
• Knowledge of Epic preferred.
  
  

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses:

BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Health & Safety Association, CNA-Certified Nurses Assistant - Wisconsin Department of Health Services