Case Manager - Family Intensive Treatment Program (Substance Abuse)

Children's Home Society of Florida

Since opening our doors in 1902, CHS became a part of Florida's history.

CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we’re changing the face of foster care and positively impacting children and families’ lives for generations to come.

Join our team to continue to do good and create history serving Florida's children and families!

Striving to make a meaningful difference in the lives of families impacted by co-occurring mental health and substance use disorders, the Case Manager - Family Intensive Treatment Team assists in the provision of responsive, evidence-based, therapeutic mental health and substance abuse crisis-oriented services, focusing on the strengths and resources needed for the goals of client recovery and overall wellbeing. Collaborating with clinical counselors, peer support and recovery specialists and other case managers, the incumbent identifies and assesses client and family needs, shares needed information, and coordinates and/or provide necessary services in support of parents in safely caring for their children. The goal is to help parents and caregivers make lasting therapeutic changes that will positively impact the lives of children, reducing the number of out-of-home placements and re-entries into the child welfare system. Overall, the Case Manager contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.

WHY JOIN CHS?

• Uplifting mission-driven work culture
• Make an impact in your community and become a part of Florida's history!
• Growth and professional development opportunities
• Great benefits package, including generous paid time off and holidays

Primary Job Functions

1. Supporting a caseload of up to 20 clients, assist in the provision of responsive, evidence-based, therapeutic mental health and substance abuse crisis-oriented services, focusing on the strengths and resources needed for the goals of client recovery and overall wellbeing.

Program Services (70%)

• Identify and assess client and family needs; assist in building the client’s service plan.
• Support and counsel clients by delineating alternatives, identifying goals and providing needed information.
• Assist clients with coordination of provider referrals and follow-up for other needed services.
• Coordinate services with other professionals and para-professionals.
• Work with the client and family to address issues related to the client's service plan.
• Monitor appropriateness of services and quality of care by conducting home/residential/school visits.
• Arrange for transportation of clients to appointments or family visitation, as needed.
• Coordinate and supervise family visitation, as needed.
• Coordinate multi-disciplinary staffing and other meetings to develop, update or revise service or treatment plans; attend community multi-disciplinary meetings.
• Participate in clinical review of client for services and enhanced placement when appropriate.
• Participate in Family Service Planning Team (FSPT) to arrange for non-Medicaid funded services.
• Attend staffing’s on behalf of the client to oversee the needs of the client are being addressed fully (schools, clinical, etc.)
• Conduct community outreach as needed.

Program Administration (30%)

• Develop and maintain client records and program documentation including assessments, service and treatment plans, progress notes, activity logs and service documentation, according to contract and CHS standards.
• Document and track outcome measures, regular documentation and progress notes, demographic documentation and contract required documents in the electronic health record system
• Complete documentation related to authorization for Targeted Case Manager (TCM) services and for billing Medicaid.

2. Contribute to a positive, engaging work environment.

• Develop a strong knowledge base and stay current on job-related issues and trends.
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Comply with CHS’s code of conduct, policies, procedures and other obligations.
• Assist with training other team members and providing back up when necessary.
• Pick up projects on the fly; perform other duties as assigned from time to time.
• Demonstrate the CHS Common Bond values in the performance of all job duties.

Job Qualifications

Education, Licenses & Certifications:

• Bachelor’s degree in Social Work, Psychology, Criminal Justice, Nursing, Rehabilitation, Special Education, Health Education or related field, from an accredited college or university, which includes the study of human behavior and development and a minimum of one year of experience working with adults with behavioral health needs and child welfare involvement, required –OR –
• Bachelor’s or Master’s degree in another field from an accredited university and a minimum of three years of experience working with adults with substance abuse disorders.
• Florida Driver’s License within 30 days from hire, along with daily access to a reliable and insured vehicle, required.

Experience:

• Minimum of one year of experience working with adults with behavioral health needs and child welfare involvement.

Competencies

Knowledge of:

• SOCIOCULTURAL CHARACTERISTICS OF SERVICE POPULATION | COMMUNITY RESOURCES

Skills and Proficiency in:

• Planning, organization and time management, oral and written communication
• Interpersonal relationship building , collaboration and teamwork
• Computer systems and MS Office, including Word, Excel and Outlook

Ability to:

• Perform at a high level of autonomy, with general supervision.
• Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments.
• Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries.
• Meet critical deadlines, while maintaining attention to detail, accuracy and quality.
• Commit to providing high customer satisfaction with positive service delivery results.
• Make accurate assessments of individuals and families and report accurate findings.
• Interact effectively with families from diverse cultures.
• Build trusting relationships with clients.
• Identify and understand environmental stressors.
• Demonstrate the behaviors of our CHS Common Bond Values.
• Be energetic, passionate and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change.

Together, good can be done.