Program Manager - Healthy Families

Children's Home Society of Florida

Since opening our doors in 1902, CHS became a part of Florida's history.

CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we’re changing the face of foster care and positively impacting children and families’ lives for generations to come.

Join our team to continue to do good and create history serving Florida's children and families!

The Healthy Families (HF) Program Manager manages the daily operations of a Healthy Families program and coordinates service delivery to meet client needs, program goals, and contract objectives. Overall, the HF Program Manager contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.

• Uplifting mission-driven work culture
• Make an impact in your community and become a part of Florida's history!
• Growth and professional development opportunities
• Great benefits package, including generous paid time off and holidays

Primary Job Functions

1. Manage day-to-day operations of the program, maintain collaborative partnerships, and coordinate services.

• Hold regular group/individual team member meetings and case consultation to supervisors and direct care team members.
• Verify the integrity and seamless delivery of services on a day-to-day basis through team member supervision and performance monitoring in compliance with contract and CHS requirements.
• Develop core competencies, coaching plans, and orientation for program team members.
• Approve admission of clients to program, assign cases to program team members, ensure proper client-to-team member ratio, and oversee service delivery as needed.
• Support team members with in-crisis or problem cases and provide on-going assistance in coordinating services.
• Review and monitor case files to ensure internal and external quality assurance standards are met.
• Ensure that services provided comply with contractual requirements.
• Ensure program supervisors and team members complete documentation and reports in a professional and timely manner.
• Assist with grant writing, contract negotiating and/or re-accreditation preparation, as needed.
• Prepare, maintain, and generate necessary reports and documents in a timely manner, as needed.
• Provide direct supervision and casework in the absence of program team members.
• Attend program related trainings, programs, community meetings, and activities.
• Develop an internal quality assurance system.
• Track program spending and ensure accuracy of budgets.
• Ensure all data is entered into tracking systems accurately and timely.
• Prepare quarterly and annual reports as required.
• Act as the program liaison with Healthy Families Florida and CHS.

2. Recruit, develop and lead a team capable of supporting CHS performance and growth strategies (complying with COA Standard T3, when appropriate), while fostering an engaging, positive work environment.

• Recruit, supervise and support team members and foster their professional development, including the transfer of knowledge obtained through training.
• Establish annual team goals and objectives; track and report results.
• Coach, support and evaluate team member performance, taking corrective action if needed.
• Deliver timely communication through regular management and team meetings.
• Comply and confirm compliance with CHS code of conduct, policies, practices and other legal obligations.
• Implementing policies and practices designed to prevent, recognize and respond to work-related stress.
• Participate in succession planning to build the bench strength necessary for future talent needs.
• Develop a strong knowledge base and stay current on job-related issues and trends.
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Pick up projects on the fly; perform other duties as assigned from time to time
• Demonstrate the CHS Common Bond values in the performance of all job duties.

Job Qualifications

Education, Licenses & Certifications:

• Master’s degree in a Public Health, Administration, or comparable Human Services field from an accredited university, required OR
• Bachelor’s Degree in a Public Health, Administration, or comparable Human Services field from an accredited university with three years of relevant experience.
• Florida Driver’s License within 30 days from hire with daily access to a reliable and insured vehicle, required.

Experience:

• Three years of management and administrative experience in human services related programs, preferred.
• One year of experience providing services to culturally diverse communities and families, preferred.
• Three years’ experience in home visitation, with strong background in prevention services to 0-3 age population, preferred.

Competencies

Knowledge of:

• COMMUNITY RESOURCES | COMMUNITY BUILDING AND ENGAGEMENT | INFANT/CHILD DEVELOPMENT
• PARENT/CHILD ATTACHMENT | MATERNAL-INFANT HEALTH | DYNAMICS OF CHILD ABUSE AND NEGLECT

Skills and Proficiency in:

• Planning, project management, organization and time management
• Oral and written communication, including presentation and platform
• Interpersonal relationship building, collaboration and teamwork
• Computer systems and MS Office, including Word, Excel and Outlook

Ability to:

• Supervise others, with coaching skills that result in accomplishing goals through direct reports.
• Solve varied problems and document results using sound judgment.
• Conduct research, assemble and analyze data to prepare documents and draw valid conclusions.
• Perform at a high level of autonomy, with general supervision.
• Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments.
• Commit to providing high customer satisfaction with positive service delivery results.
• Meet critical deadlines, while maintaining attention to detail, accuracy and quality.
• Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries.
• Demonstrate the behaviors of our CHS Common Bond Values.
• Be energetic, passionate and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change

Together, good can be done.