Visitation Support Coordinator

Children's Home Society of Florida

Since opening our doors in 1902, CHS became a part of Florida's history.

CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we’re changing the face of foster care and positively impacting children and families’ lives for generations to come.

Join our team to continue to do good and create history serving Florida's children and families!

The Visitation Support Coordinator transports, facilitates, monitors, and documents family visits and oversees monitored exchanges in a Family Visitation Center. Overall, the Visitation Support Coordinator contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.

WHY JOIN CHS?

• Uplifting mission-driven work culture
• Make an impact in your community and become a part of Florida's history!
• Growth and professional development opportunities
• Great benefits package, including generous paid time off and holidays

Primary Job Functions

1. Facilitate, monitor, and document family visits and oversee monitored exchanges in a Family Visitation Center.

• Impartially observe the contact between non-residential parent/guardian and child(ren) and document observations.
• Facilitate, intervene and terminate a visit, as necessary.
• Maintain appropriate and ongoing communication with attorneys, Guardian Ad Litem, courts and other concerned parties to oversee effective and efficient service delivery through collaboration.
• Oversee that visit rooms are neatly maintained and safe for visits.
• Facilitate and assist with orientation of families in visitation center; assist with procedures for visits prior to initial visitation.
• Set up a visitation plan with each family utilizing the center.
• Set visitation schedules for families.
• Directly transport or arrange for transportation of clients to visitations.
• Assist in program data collection and data entry to maintain the CIS and Clearinghouse databases.
• Complete monthly, quarterly and annual reports as required.
• Attend court hearings and dispositions as requested and serve as record custodian for visits supervised.
• Assist with initial and ongoing training for team members, utilizing a team approach in skill building for work with at-risk clients.
• Assist with individual staffing's that address case reviews with the supervisor.
• Report incidents and accidents within required timeframes to keep with organization policy and procedures.
• Assist with special events/projects that enhance the operations of the visitation center.

2. Contribute to a positive, engaging work environment.

• Develop a strong knowledge base and stay current on job-related issues and trends.
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Comply with CHS’s code of conduct, policies, procedures and other obligations.
• Assist with training other team members and providing back up when necessary.
• Pick up projects on the fly; perform other duties as assigned from time to time.
• Demonstrate the CHS Common Bond values in the performance of all job duties.

Job Qualifications

Education, Licenses & Certifications:

• High school diploma or GED equivalent, required.
• Florida Driver’s License within 30 days from hire with daily access to a reliable and insured vehicle, required.

Experience:

• Two years of experience working with children/families, required.

Competencies

Knowledge of:

• COMMUNITY RESOURCES

Skills and Proficiency in:

• Planning, project management, organization and time management
• Oral and written communication, including presentation and platform
• Collaboration, teamwork, consulting, facilitation, coaching and mentoring
• Computer systems and MS Office, including Word, Excel and Outlook

Ability to:

• Observe and report accurately on the interaction between the child and the non-residential parent/guardian.
• Intervene decisively when necessary to protect clients.
• Perform at a high level of autonomy, with general supervision.
• Remain aware of socio-cultural characteristics of service population.
• Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments.
• Commit to providing high customer satisfaction with positive service delivery results.
• Meet critical deadlines, while maintaining attention to detail, accuracy and quality.
• Handle emergencies and life threatening situations effectively.
• Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries.
• Demonstrate the behaviors of our CHS Common Bond Values.
• Be energetic, passionate and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change.

Together, good can be done.